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29 Jul 2015  |  Africa

Analysis of the South African Contact Centre Market

The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

USD 4,950.00

USD 3,712.50 save 25 %

16 Apr 2015  |  Africa

The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

The Key Decision Maker must also be an Innovation Expert and a Service Broker

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

USD 1,500.00

USD 1,125.00 save 25 %

27 Jan 2015  |  Africa

Top 10 ICT Trends for Africa in 2015

Future ICT Trends and Growth Opportunities in Africa

The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...

USD 1,500.00

USD 1,125.00 save 25 %

3 Item(s)