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10 Nov 2014  |  Europe

Analysis of the EMEA Hosted Contact Centre Services Market

Multi-channel Interface Solutions Help Address Business Needs to Improve Customer Experience

Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social medi...

USD 4,950.00

USD 3,712.50 save 25 %

12 Sep 2014  |  Europe

Big Data in Retail

Big Data Analytics Central to Customer Acquisition and Retention Strategies in Retail

Large volumes of unstructured and structured data from a variety of sources contain valuable insights about customer behavior, which has the ability to contribute to the growth of retail businesses. There is tremendous growth potential in European market, which is a mix of growing and nascent market. This report will introduce the big data opportun...

USD 2,450.00

USD 1,837.50 save 25 %

24 Dec 2014  |  Europe

ICT Providers in Energy

Companies to Watch in Central and Eastern Europe

The energy sector in Central and Eastern Europe (CEE) is on the verge of smart grid transformation. Smart metering remains the key focal point, and smart grid technologies are deployed in pilot projects. This study provides a market analysis of smart energy development in CEE and presents key characteristics of the fast growing IT market in the reg...

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04 Jul 2014  |  Europe

EMEA Contact Center Systems Market

Analytics Leads the Way for Growth in a Challenging Market

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

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USD 3,712.50 save 25 %

13 Mar 2014  |  Europe

Analysis of the European Hosted IP Telephony and UCC Services Market

New Entrants and Business Models Boost Market Growth

The European hosted Internet protocol (IP) and unified communications and collaboration (UCC) market offers considerable opportunities for both European and international providers delivering compelling next-generation solutions. Over the next five years, service providers with a larger footprint and a greater number of channel partners, reliable n...

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USD 3,712.50 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Feb 2014  |  Europe

M2M Communication in Manufacturing

Future of Internet of Things in Industrial Automation

One of the fundamental requirements for the smooth functioning of a manufacturing plant is the presence of machine-to-machine communications (M2M). Industrial plants implement M2M communication networks to control, monitor and automate manufacturing processes. Traditionally, cables and wired technology have been used to connect machines on the plan...

USD 2,450.00

USD 1,837.50 save 25 %

Showing 11-20 of 3449