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02 Sep 2020  |  Global

Digital Trends in the Retail Industry, Global, 2019–2021

Gain a 360 Degree Perspective on Critical Success Factors

The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

USD 1,500.00
17 Mar 2020  |  Global

Indian Contact Center Outsourcing Services Market, Forecast to 2025

Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

USD 2,000.00
21 Nov 2019  |  Global

5G Security—A Critical Need for Next-Generation Cellular Networks

Integrated, Automated, and Low-Latency Operations are Essential for 5G Security

5G represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will deliver a potent combination of network capabilities and flexible options for network deployments, servic...

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07 Jun 2019  |  Global

Smart Home Insurance—Role of Emerging Technologies, 2019

New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness

Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

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12 Mar 2019  |  Global

Three CX Trends Heading into 2019—A Postcard from the Technological Edge

Three CX Trends Heading into 2019

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy h...

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06 Mar 2019  |  Global

Innovative Use Cases of IoT in the FMCG Sector

Revenue-generating Business Models

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

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11 Feb 2019  |  Global

Digital Transformation of the Future of Work, 2019

The Convergence of IoT, Artificial Intelligence, Augmented Reality and Virtual Reality will Transform the Future of Work

The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...

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USD 1,275.00 save 15 %

USD 1,500.00

USD 1,275.00 save 15 %

USD 1,500.00

USD 1,275.00 save 15 %

14 Dec 2018  |  Global

Analysis of the Global Consumer Headphones Market, 2018

Growth Opportunities for Consumer Headphones in Music and Sports

Consumer headphones have become an important and dynamic consumer technology category that Apple-owned Beats Electronics and Bose have been at the forefront of. This study provides an overview of the global market for consumer headphones used in music and sports. Music headphones are (stereo) headphones designed to enable the highest-quality sound ...

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