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06 Mar 2020  |  Latin America

The Transition to a Successful Work at Home Agent (WAHA) Model

Exploring Trends and Growth Opportunities for Latin American Providers

The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other ...

USD 1,500.00
27 Dec 2019  |  Latin America

Latin American ICT Growth Opportunities, Forecast to 2025

Artificial Intelligence and Blockchain Emerge as Key Technologies in Driving Digital Transformation

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

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30 Jul 2018  |  Latin America

Latin American ICT Growth Opportunities, Forecast to 2024

Blockchain is One of the Boosters of Digital Transformation that will Revolutionize the Relationship of Trust and Create Multiple Peer-to-peer Ecosystems

The primary objective of this experiential study is to identify growth opportunities for your company using new technologies such as Artificial Intelligence (AI), Blockchain, and Robotic Process Automation (RPA). A Blockchain is a new data structure that creates trusted, distributed digital ledgers for assets and other data. It is an immutable rec...

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12 Apr 2018  |  Latin America

Future of Customer Engagement in Latin America, 2018

New Business Models Will Be Key to Meet the Demands of the Digital Customer

In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...

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16 Feb 2018  |  Latin America

Artificial Intelligence Applied to the Customer Experience in Latin America, 2018

Moving Beyond Chatbots to Provide Seamless Customer Engagement

Information technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...

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15 Dec 2017  |  Latin America

Brazilian Endpoint Security and Network Firewall Market, Forecast to 2021

Threat Complexity Drives Security Awareness in the Market

As companies become more digital, they become more vulnerable. Organizations are pushed to create a holistic security strategy that entails that all devices, processes, and multiple IT environments protect the most strategic asset – the data. The number and the complexity of threats targeting data are on the rise. Threats in the Brazilian market ...

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28 Sep 2017  |  Latin America

Brazilian IT Outsourcing Market, Forecast to 2021

Service Providers are Reinventing Themselves to Meet the New Demands

The Brazilian market for technology services has been readjusted to meet the new demands of the Market, as companies currently require services with high value addition, fast implementation, and more competitive prices. Companies from different industry sectors have different maturity levels and are looking for service providers with knowledge of t...

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22 Jul 2016  |  Latin America

The Latin American Path to the New Way to Work

Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization

This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...

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04 May 2016  |  Latin America

Brazil Omnichannel Strategies, Forecast to 2021

Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

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08 Feb 2016  |  Latin America

Latin American Big Data and Analytics Market, Forecast to 2020

Leveraging Quality, Not Quantity, will be Critical to Gaining Competitive Advantage and Spurring Growth Across Brazil, Colombia and Mexico

The research service presents an analysis of the current state of the Big Data and analytics market in Brazil, Colombia, and Mexico. The immeasurable amount of data (unstructured and structured) being generated every second globally from an increasing number of sources has changed the competitive environment and hence, the organizations’ way of t...

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