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02 Nov 2016  |  Latin America
Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
26 Oct 2016  |  Latin America
Market Consolidation Augments Converged Fixed-Mobile Offers and both IPTV and M2M Services Promise Double-Digit Growth
Colombia’s total revenue from the telecommunications services market reached $9.1 billion in 2015 and is expected to top 11.5 billion by 2021 driven by TV and video services, mobile connectivity demand, bundled offerings, network upgrades and expansion as well as recovery of purchasing power. Market activity in 2016 shows continued growth in Colo...
30 Sep 2016  |  Latin America
Latin American Advanced Automotive Features Market and Optional/Standard Strategies of OEMs, Forecast to 2022
ADAS, Autonomous Driving, Connectivity, and Sustainability Are the Key Themes Influencing Feature Strategies in LATAM
Digitisation, sustainability, connectivity, smart mobility, and autonomous driving are among the key new themes reshaping original equipment manufacturers’ (OEM) DNA and strategies worldwide and in Latin America (LATAM). These themes are directly impacting future product roadmaps and vehicle developments in terms of technologies, services, and fe...
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
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01 Jun 2016  |  Latin America
Internet Connectivity and Mobility Drive Market Growth
This study includes market sizing and forecasts for key services in the Central America and Caribbean (CACAR) telecom market, including mobile telephony, fixed broadband, and data communications. Market share analysis for the total market is presented, including the fixed telephony and Pay TV segments. Additionally, qualitative analysis on drivers ...
20 May 2016  |  Latin America
Value-added Services Stimulate Data Communications Market in Latin America
This Frost & Sullivan research service is an analysis of the Latin American data communications services market and provides market sizing and forecasts by both country and technology. It does this both in terms of lines and of revenues from 2015 to 2021 and in terms of market share figures. In this research, Frost & Sullivan's expert analysts thor...
11 May 2016  |  Latin America
Wireless Carriers Ride out Maturity in Point of Sale (PoS) and Fleet Management Segments with New Applications and Value Added Services
This Frost & Sullivan research service on the Brazilian cellular machine-to-machine (M2M) market provides detailed market forecasts, drivers and restraints, as well as competitive analyses of participants from 2015 to 2021. It covers the top verticals in the Brazilian M2M market including finance, such as card payment point-of-sale (PoS) terminals;...
04 May 2016  |  Latin America
Intensifying Competition and Higher Investments Boost Growth as Broadband and Pay-TV Emerge as New Revenue Spinners
This Frost & Sullivan research service on the Colombian total telecommunication services market provides detailed market forecasts, drivers and restraints as well as competitive analyses of participants from 2014 to 2020. It covers the 5 top services in the Colombian telecommunications market: Fixed telephony, mobile telephony, pay TV, broadband an...
22 Mar 2016  |  Latin America
High Growth and Intensifying Competition Shape Competitive Dynamics
The cloud IP telephony and unified communications and collaboration (UC&C) services market is currently experiencing a rapid growth trajectory in Latin America, as organizations are increasingly gaining consciousness about the benefits of these solutions. Several service providers have penetrated this space in the past 18 months, significantly incr...
16 Mar 2016  |  Latin America
Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model
This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...