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07 May 2021  |  Latin America

Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean

The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

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12 Mar 2020  |  Latin America

Growth Opportunities in the Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, Forecast to 2026

Increasing Competition and Opportunities in a High Growth Market

The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...

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24 Feb 2020  |  Latin America

Latin American Passenger Vehicle (PV) Market Outlook, 2020

The Regional Market is Expected to Grow by 5.5% in 2020, Reaching 6.1 Million Units

In 2019, the Latin American economies faced several challenges, including generalized social unrest, economic crises in some countries, and political instability, all of which had a certain impact on local light vehicle (LV) markets. From 6.1 million units commercialized in 2018, the market fell by 5.0% to merely 5.8 million units in 2019, far from...

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19 Feb 2020  |  Latin America

Colombian Total Telecommunications Services Market and New Opportunities for Operators, Forecast to 2024

Value-added Services and Fiber-based Services Will Drive Market Growth

This Frost & Sullivan research service titled Colombian Total Telecommunications Services Market and New Opportunities for Operators, Forecast to 2024, provides market sizing and forecasts by segment and technology, both in terms of lines and revenue, as well as market share figures. In this research, Frost & Sullivan's expert analysts thoroughly e...

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19 Feb 2020  |  Latin America

End-User Priorities in Communications and Collaboration Investments, 2019

Adoption of Advanced UCC Tools is Rising as Businesses Pursue Digital Transformation and Address Shifting Workforce Requirements

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...

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18 Feb 2020  |  Latin America

Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends, Forecast to 2024

Value-added Services (VAS) and FTTH will Drive Market Growth as Data Usage Increases

This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and the impact of Mega Trends on it. It also provides market sizing and forecasts by segment and technology, both in terms of lines in service (LIS) and revenue, as well as market share figures. In this research, Frost & Sullivan's exp...

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06 Feb 2020  |  Latin America

Growth Opportunities in the Global Cloud Meetings and Team Collaboration Services Market, Forecast to 2025

New Ways of Work Continue to Drive Industry Growth

The global meetings and team collaboration services market offers significant growth opportunities for enterprise communications and collaboration providers. In 2018, stand-alone audio meeting revenues continued to be negatively impacted by the growing popularity of cloud web/video meetings and team collaboration services. Revenue from stand-alone...

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16 Dec 2019  |  Latin America

Brazilian Electric Vehicles Market, Forecast to 2025

With about 1,000 BEVs and PHEVs in Operation as of 2018, PHEVs are Expected to Lead Market Growth in 2019

The study analyzes and provides growth forecasts for 2025 for the Brazilian electric vehicles market (only PHEVs and BEVs). In Brazil, about 15,000 EV units (about 9,300 PHEVs and 5,800 BEVs) are expected to be commercialized by 2025. This study focuses on vehicle features, technology, infrastructure, brands, models, and new services in the Brazili...

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03 Dec 2019  |  Latin America

Analysis of the Latin American Electric Vehicle Market, Forecast to 2025

More than 114.7 Thousand HEVs, 23.3 Thousand BEVs and 20.3 Thousand PHEVs to be Commercialized in 2025

The years 2018–2019 represented an inflection point for the nascent Latin American market of electric vehicles (EVs). Local governments have incorporated into their agenda the notion of "electro-mobility"; utilities companies, amongst other players, are developing charging infrastructure projects across the region; and the number of xEV models ma...

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28 Mar 2019  |  Latin America

Latin America Passenger Vehicle Market Outlook, 2019

The Market will Keep Growing, Mainly Pushed by Brazil, Reaching 5.72 Million Units, with a 4.3% Growth from 2018

The present study analyzes the Latin American automotive market growth forecast for 2019, which is expected to be around 5.72 million units to be commercialized in the region, representing a 4.3% growth from previous year’s sales volumes. The study focuses in analyzing country-specific market performances and dynamics for the period 2017-2019, wi...

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