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01 Nov 2019  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

USD 8,000.00
08 Nov 2018  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023

Automation is Heading the Market for Disruption

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

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USD 6,800.00 save 15 %

07 Nov 2017  |  Latin America

Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends Outlook, Forecast to 2022

Non-voice Services, Especially Mobile Data and VAS, will Drive Market Growth

This Frost & Sullivan research service entitled Analysis of the Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends Outlook provides market sizing and forecasts by segment and technology, both in terms of lines and revenue, as well as market share figures. In this research, Frost & Sullivan's expert analysts thoroughly...

USD 10,000.00

USD 7,500.00 save 25 %

12 Sep 2017  |  Latin America

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

USD 8,000.00

USD 6,000.00 save 25 %

09 Sep 2016  |  Latin America

Brazilian Total Telecommunications Services Market and the Impact of Mega Trends

Moderate Growth Fueled by Pay TV, Fixed and Mobile Broadband, and VAS

This research service provides an analysis of Brazil’s total telecommunications services market. The technologies explored are fixed telephony, mobile, fixed broadband, data communications, and pay TV for the residential, small and medium business (SMB), and corporate segments. Detailed market share analysis of each service in each segment is pro...

USD 10,000.00

USD 7,500.00 save 25 %

26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

USD 8,000.00

USD 6,000.00 save 25 %

30 Dec 2014  |  Latin America

Strategic Analysis of the Brazilian Companies Investments in ICT

A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends

Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.

USD 7,500.00

USD 5,625.00 save 25 %

28 Oct 2014  |  Latin America

Analysis of the Brazilian Total Telecommunications Services Market

Revenue Growing Below Inflation Indicates a Consolidation Trend

This study covers the state of the Brazilian telecommunication markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. In the study, the market growth for Brazilian telecommunication market segments is forecasted. An in-depth analysis of the competitive situation and market share of telecommuni...

USD 8,500.00

USD 6,375.00 save 25 %

28 Mar 2014  |  Latin America

Analysis of the Brazilian Total Telecommunications Services Market

The Trend Toward Service Bundles and VAS to Intensify Competition

This study covers the state of the Brazilian total telecommunications markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. Following these, market growth for Brazil and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including telecommunications...

USD 7,500.00

USD 5,625.00 save 25 %

26 Feb 2014  |  Latin America

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 1-10 of 23