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05 Nov 2020  |  Latin America

Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025

New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

USD 8,000.00
01 Nov 2019  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

USD 8,000.00

USD 7,200.00 save 10 %

08 Nov 2018  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023

Automation is Heading the Market for Disruption

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

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USD 6,000.00 save 25 %

12 Sep 2017  |  Latin America

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

USD 8,000.00

USD 6,000.00 save 25 %

26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

USD 8,000.00

USD 6,000.00 save 25 %

14 Jan 2016  |  Latin America

Brazilian Total Telecommunications Services Market, Forecast to 2020

Pay TV, Fixed and Mobile Broadband Services, and Value Added Services to Support Revenue Growth in Market Affected by Cost Control Measures

Market sizing and forecasts for all main services in the Telecom market, including client segmentation (Residential, SMB and Corporate) and technology. Detailed market share analysis of each service in each segment. Qualitative analysis on competitive structure, challenges, drivers & restraints for growth, trends and regulatory issues.

USD 9,000.00

USD 6,750.00 save 25 %

28 Oct 2014  |  Latin America

Analysis of the Brazilian Total Telecommunications Services Market

Revenue Growing Below Inflation Indicates a Consolidation Trend

This study covers the state of the Brazilian telecommunication markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. In the study, the market growth for Brazilian telecommunication market segments is forecasted. An in-depth analysis of the competitive situation and market share of telecommuni...

USD 8,500.00

USD 6,375.00 save 25 %

07 Aug 2013  |  Latin America

Global Pharmaceutical Contract Manufacturing Market

Injectable Dose Formulations will Likely Spur the Growth of CMOs

This research service presents an overview and analysis of the Latin American Contract Research Organization (CRO) market with a focus on Argentina, Brazil, and Mexico. It provides country revenue by phase, therapeutic type, and region. The study discusses key challenges and emerging market trends, while providing detailed information on support se...

USD 12,000.00

USD 9,000.00 save 25 %

22 May 2013  |  Latin America

Southern Cone Market for Distributed Control Systems and Programmable Logic Controllers

Industrialization in the Region Enhances Automation Demand

The study presents an analysis of the Programmable Logic Computer (PLC) and the Distributed Control System (DCS) market in the Southern Cone region. Discussed within the study are the forces that shape market demand and the trends for these technologies, along with competitive analyses. The study presents the main drivers and restraints affecting t...

USD 9,000.00

USD 6,750.00 save 25 %

16 May 2013  |  Latin America

360 Degree Analysis of the Latin American Automotive Aftermarket

LATAM Aftermarket to Grow by 28% between 2012 and 2017 to be Worth $32.5 B by 2017

This research service covers the automotive aftermarket in the main countries of South America. The study focuses on the light vehicles market, and covers Brazil, Mexico, Argentina, Chile, and Colombia, along with insights into other smaller Latin American countries. The objective is to provide a strategic insight for decision makers and potential ...

USD 9,000.00

USD 6,750.00 save 25 %

Showing 1-10 of 17