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17 Dec 2012  |  Latin America

Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil

Moving from Contact Center to Customer Experience

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

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17 Dec 2012  |  Latin America

Analysis of the Engineering Polymers Market in Colombia

The Developing Market is Driven by the Automotive and Construction Industries

This research service offers an in-depth analysis of the engineering polymers market in Colombia. The study includes information about major market participants; an analysis of the competitive market dynamics; figures for revenue, market share, and unit/volume shipments; drivers and restraints; and a detailed forecast. The study is segmented by res...

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19 Nov 2012  |  Latin America

Reality Check on Key Brazilian Unified Communications and Collaboration Solutions Markets

Small and Medium Businesses are Changing the UCC Landscape

This research service analyzes the Brazilian unified communications and collaboration solutions market. The 2014 World Cup and 2016 Olympic Games, both to be held in Brazil, should boost infrastructure investments, creating a propitious market environment. The adoption of new applications and direct migration from time-division multiplexing (TDM) t...

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08 Nov 2012  |  Latin America

Overview on the Latin American Contact Center Applications Markets

Evolution of the CRM Applications in Latin America

Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a tool for call resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions...

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28 Aug 2012  |  Latin America

Analysis of the Plastics for Food and Beverage Packaging Market in Colombia

Greater Buying Power Leads to Increased Revenue

This study offers an in-depth analysis of the plastics for food and beverage packaging market in Colombia. The topics covered include: information about major market participants; an analysis of the competitive market dynamics; figures for revenue, market share, and unit/volume shipments; drivers and restraints; and a forecast. The study is segment...

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24 Aug 2012  |  Latin America

Analysis of the Latin American General Purpose Test Equipment Market

Migration to 4G Technologies Leads to Sustained Industry Growth

An analysis of the general purpose test equipment market in Latin America is provided in this research service. For the purpose of this study, the market is divided into the nine following segments: oscilloscopes, spectrum analyzers, network analyzers, multimeters, signal generators, power meters, electronic counters, logic analyzers, and arbitrary...

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09 Apr 2012  |  Latin America

Analysis of the Animal Feed Additives Market

Market Challenges and End-User Industry Opportunities

The market for animal feed additives in Brazil is growing. This research service provides an analysis of this market, with breakdowns provided for the enzyme, amino acid, vitamin, mycotoxin adsorbent, and prebiotic and probiotic segments. Main market drivers and restraints have been studied, and revenue forecasts are provided. A competitive analysi...

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26 Mar 2012  |  Latin America

Analysis of the Brazilian Total Telecommunications Services Market

Market consolidation into major telco groups to drive competition nationwide

This service covers the Brazilian total telecommunications marketwhich includes fixed telephony, mobile telephony, fixed broadband, data communications, pay TV, and fixed VoIP services segmentsby examining market drivers and restraints for growth patterns, service plans, upcoming technology, relevant regulations, and geographical trends. This ser...

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06 Mar 2012  |  Latin America

Analysis of the Personal Care Chemicals Market

Strategic Opportunities for Innovation

This research provides analysis of the personal care chemicals market in Brazil regarding to surfactants, fragrances, emollients, UV filters, propellents, and polymer compounds. The base year is 2011, and the forecast period is 2011 to 2018. The Brazilian personal care industry has an attractive scenario due to fast growth rates. The increasing num...

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27 Feb 2012  |  Latin America

Analysis of the Unified Communications and Collaboration Solutions Market

How the Collaboration Market Has Recently Performed in Brazil

The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...

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Showing 31-40 of 93