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23 Sep 2014  |  Latin America

Hot TopicForecasts and Trends for Pay TV Offerings and Bundles in Colombia

Diverse New Offerings are Reshaping the Pay TV Competitive Scenario in Colombia

This research service discusses the trends and forecasts for the Colombian pay TV services market. The market is growing above the average of the total telecom market in Colombia, and is being driven by diverse new offerings. This research provides subscriber forecasts and trends for high-definition, video on demand, prepaid, and multiple-play offe...

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14 Nov 2014  |  Latin America

Hot TopicOver-the-top Video Services Market in Latin America

OTT Market Revenue in LATAM to Reach $783 million in 2018, Slightly Affecting Pay TV Revenues

This market insight examines the OTT video services market in Latin America. It provides information on the number of subscriptions and the revenue for 2013 and 2018 in Latin America and discusses its impact on pay TV services, based on an end-user survey conducted in the 5 major countries of the region. This analysis also provides insights gleaned...

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18 Aug 2014  |  Latin America

Videoconferencing Use in Tertiary Education in Latin America

Adoption is Increasing to Meet Demands of Mobile and Remote Students

In this market insight, Frost & Sullivan identifies main uses of videoconferencing in tertiary education in Latin America. It analyzes the environment and major market trends, and provides profiles and case studies from leading vendors. Universities and educational centersmostly private institutionshave been adopting videoconferencing as a servic...

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20 Oct 2014  |  Latin America

The Effect of WebRTC on the Unified Communications and Collaboration Market

Driving UCC Capabilities to the Masses

Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and WebRTC-based offerings. This Frost & Sullivan market insight analyzes the impact of WebRTC on the enterpris...

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10 Sep 2014  |  Latin America

The Embedded Classroom: IT Trends in the Brazilian Education Sector

New Tech-based Business Models Transform Teaching and Learning

The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...

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27 Oct 2014  |  Latin America

Hot TopicRetail IT Trends in Brazil

How Technology Impacts the Retail Sector in the Customer Era

In this Hot Topic, Frost & Sullivan identifies key areas across the retail sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by retailers and identifies major IT trends in the sector in Brazil, such as online commerce, social networks, RFID, analytics and omni channel i...

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19 Aug 2014  |  Latin America

Work at Home Agents (WAHA) in the Latin American Market

Increased Productivity and Cost Reduction Attract Companies to this Growing Trend

Remote work has not yet been largely adopted in Latin America, especially due to the lack of specific legislation regarding this work modality and its use of information and communication technologies (ICTs). However, important companies in the region from different industry verticals have implemented the home-office model, partially or full-time, ...

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20 Aug 2014  |  Latin America

Virtual Agents in the Latin American Market

Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves

The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...

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16 Dec 2014  |  Latin America

Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Lati...

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20 Feb 2014  |  Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...

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Showing 31-40 of 523