Search results for '**' (5 products)
06 Mar 2015  |  North America
Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period
The global managed security services (MSS) study provides a consolidated top-level view of Frost & Sullivan’s regional MSS market research. It draws on detailed research by Frost & Sullivan’s security experts across Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), Latin America (LATAM), and North America (NA). The study includes sec...
14 Dec 2012  |  North America
Maturity and new business models are driving investments in Latin American datacenter services
The IT infrastructure outsourcing services market is becoming more mature in Latin America as some cultural restraints related to security and infrastructure issues are been addressed. Disaster recovery and storage are the faster growing markets, while co-location and dedicated hosting are more mature in terms of adoptions and for that reason have ...
07 Aug 2012  |  North America
Movement from Best-of-Breed to Suites
This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...
06 May 2011  |  North America
This study examines the trends in the contact center outsourcing services markets in Mexico and Central America and the Caribbean and forecasts the market demand. It provides an extensive coverage of the services delivered both in each of the local markets and those provided from these countries to others overseas. This study shows the data for out...
29 Nov 2004  |  North America
The study examines trends within the North American Contact Center market. The study was compiled with 127 end-users and asked questions around IP, TDM, Call Monitoring, Call Blending among others.