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17 Sep 2019  |  North America
Gain a Competitive Advantage Using Customer Insights
Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...
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25 Apr 2018  |  North America
Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020
Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market
Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...
25 Apr 2017  |  North America
Technology Development Becomes Key Enabler of Digital Transformation in the Region
The Latin American Information Technology (IT) industry is growing quickly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation process. Bi...
27 Apr 2016  |  North America
Key Trends in Data Center Services, Cloud Computing and Big Data to Drive Market Evolution
Understanding what the market expects from an IT provider is never an easy task. Opportunities are everywhere, but without a well-drawn strategy, any initiative could be in vain. Frost & Sullivan makes this process easier by providing insights into the continuously evolving information technology services industry. This analysis presents some of th...