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With our recently conducted 2018 Cloud User Survey, some patterns are beginning to emerge. Some workloads initially deployed in the public cloud are now being moved back into a premises data center, in a trend known as “repatriation.” And for the first time, we are seeing a decline in the number of businesses that use cloud Infrastructure as a ...

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Frost & Sullivan’s 2016 survey provided insights into the SD-WAN market as it was navigating through the early adopter stage. In the last two years, enterprise decision makers have equipped themselves with a much better understanding of the benefits that SD-WAN brings to enterprise WANs. SD-WAN vendors and managed SD-WAN providers alike report wi...

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Over the past two years, the always-on nature of today’s business markets, and the lack of tolerance for application downtime, has made cloud even more important for businesses seeking to increase their business continuity and disaster recovery capabilities. As the enterprise become less able to accept the negative impacts on productivity that do...

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27 Jul 2018  |  North America

Canadian Adoption of Mobile Worker Applications, 2018

Preferences and Plans of Canadian Businesses Reinforce Value of Mobile Apps for Employees

This study examines the Canadian Mobile Worker Apps market, focusing on the Canada responses to the Frost & Sullivan North American Enterprise Apps Survey. As such, it: • Measures the current use of, and future decision-making behavior toward, mobile worker applications • Uncovers preferences and plans around a number of related mobility ...

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27 Jul 2018  |  North America

Network Access Control (NAC) Market, Global, Forecast to 2022

NAC Evolving As Enterprise Networks Expand Beyond Secure Walls

The Frost & Sullivan report analyzes the global market for Network Access Control. The “traditional” focus of NAC has been Authentication, Authorization, and Accounting (AAA). At its core, NAC is all about enabling mobility and dynamic security. However, the enterprise network no longer sits within four secure walls. It extends to wherever empl...

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As of mid-2018, attackers showed that they have no intentions of slowing their relentless development of new attack techniques, as evidenced by a re-discovered tactic of abusing open source protocols to create diffraction attacks that bypass static detection rules. This is a known but rare tactic that challenges traditional detection methods, and d...

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A fascinating aspect of the cloud era is the expanding options for organizations to move from being owners to renters of IT capabilities. From a security perspective, decreasing ownership also transfers blocks of responsibility from cloud customers to the cloud services provider. This, in essence, is the shifting attribute of the cloud shared respo...

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02 Jul 2018  |  North America

Cloud Contact Center Buyers Guide, North America, 2018

Providers Look to Harness AI to Infuse Intelligence in the Customer Experience

The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry als...

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USD 2,250.00 save 25 %

29 Jun 2018  |  North America

Contact Center Systems Buyers Guide, North America, 2018

Consumer Preferences Drive Design and Innovation in Customer Care

The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry als...

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USD 2,250.00 save 25 %

26 Jun 2018  |  North America

4 Valuable Insights from the 14th Annual Customer Contact, East

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and dr...

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