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12 Aug 2015  |  North America
Analyst Insights from HIMSS 2015
The 2015 HIMSS Annual Conference and Exhibition, a key event for the health IT industry, held on April 12-16, 2015 in Chicago provided a comprehensive overview of the state of the market from the perspective of various stakeholders, including health IT vendors, healthcare providers, and government regulators, and as a reliable harbinger for what is...
24 Feb 2003  |  North America
The February edition of the communication test monitor focuses on the xDSL industry with an emphasis on the test solution for the same. Learn about the emerging ADSL2 and ADSL2+ in our Technology Trends section. Get more insight into the tug of war between xDSL service providers and cable modem operators. Read what our analysts have to say about Tu...
31 May 2001  |  North America
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30 Nov 2001  |  North America
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31 Jan 2002  |  North America
17 Oct 2006  |  North America
This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...
14 Nov 2003  |  North America
The distribution channel of the POS industry is one of the most complicated one with a lot of entities having different levels of purchase decisions involved. This research service address the complex relations among the various channel partners and defines the roles played by each channel member. The distribution structure varies for each tier o...
21 Dec 2005  |  North America
30 Jun 2005  |  North America
This is a market insight that provides details on the impact that PBX vendors are having on the conferencing market. Many of the top enterprise communications vendors have recently expanded their offerings to include audio, web and video conferencing capabilities. Such end-to-end solutions have benefits for customers and end users. However, chall...
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29 Jul 2005  |  North America
This is a detailed insight on the strategies Applied Global Technologies (AGT) implemented to gain success in the videoconferencing services market.