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28 Dec 2015  |  North America

Public Safety ICT in the North American Smart City

A $10-billion Opportunity in 2016–2020

AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...

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22 Dec 2015  |  North America

North American Contact Center Outsourcing Market

Digital Transformation Drives Vendor Consolidation

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...

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01 Dec 2015  |  North America

North American Broadband Tracker: Third Quarter 2015

 

The North American broadband market ended the third quarter of 2015 (3Q15) with an estimated 108.5 million subscribers, a year-over-year (YoY) increase of 4.0 million subscribers. Broadband providers offering cable, fiber to the x, and satellite contributed to the increase in subscribers.

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06 Mar 2015  |  North America

Global Managed Security Services Market

Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

The global managed security services (MSS) study provides a consolidated top-level view of Frost & Sullivan’s regional MSS market research. It draws on detailed research by Frost & Sullivan’s security experts across Asia Pacific (APAC), Europe, Middle East, and Africa (EMEA), Latin America (LATAM), and North America (NA). The study includes sec...

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17 Nov 2014  |  North America

Professional Security Services in North America

Evasive Malware and Security Skills Shortages Create Demand

Professional cyber security services are value-added security advisory, implementation services, and technical services, such as assessment, benchmarking, design, planning, configuration, and incident response services. Key professional security services segments include security advisory, implementation services, and technical services. This repo...

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12 Sep 2014  |  North America

Analysis of the Global SSL Certification Market

Elegantly Solving the Multiple Domain Problem

SSL certificates are an encryption technology used to secure communications between end users and Web sites. Certificate Authorities (CAs) also provide scan and inventory tools to help customers manage their SSL certificates. Management tools are one way CAs are differentiated in this competitive and growing market. This report provides annual ship...

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14 Dec 2012  |  North America

IT Infrastructure Outsourcing Services Market: Colombia, Mexico, and Venezuela

Maturity and new business models are driving investments in Latin American datacenter services

The IT infrastructure outsourcing services market is becoming more mature in Latin America as some cultural restraints related to security and infrastructure issues are been addressed. Disaster recovery and storage are the faster growing markets, while co-location and dedicated hosting are more mature in terms of adoptions and for that reason have ...

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07 Aug 2012  |  North America

North American Hosted Contact Center Market

Movement from Best-of-Breed to Suites

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...

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This study examines the trends in the contact center outsourcing services markets in Mexico and Central America and the Caribbean and forecasts the market demand. It provides an extensive coverage of the services delivered both in each of the local markets and those provided from these countries to others overseas. This study shows the data for out...

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