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05 Oct 2021  |  North America

Global Customer Perspectives on Contact Center Trends by Country

Impact of COVID-19 on Top Contact Center Markets

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

USD 4,950.00
02 Sep 2021  |  North America

US SD-WAN End User Survey Analysis, 2021

IT Resource Optimization, Centralized Network Management, and Improved Cloud Connectivity Drive Growing SD-WAN Adoption

The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...

USD 4,950.00
20 Aug 2021  |  North America

Future of In-car Marketplace and Features on Demand—United States, Voice of Customer, 2020

Voice of Customer Study to Assess the Interest and Potential for the In-car Marketplace and Features on Demand

This study seeks to evaluate the current usage of the in-car marketplace and features on demand (FoD) services such as navigation and location-based features, integration and productivity, driving convenience solutions, remote services and maintenance, in-car personalization, entertainment, and performance and driving services in the United States....

USD 4,950.00
26 Mar 2021  |  North America

Global Laboratory Product Purchasing Trends, 2020–2021

An End-user Perspective on Laboratory Spending Reveals Modest 2021 Budget Increases Following Healthier 2020 Spending

Readers of one of Frost & Sullivans media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-over-y...

USD 4,950.00
29 Jan 2020  |  North America

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...

USD 4,950.00

USD 4,207.50 save 15 %

18 Dec 2019  |  North America

Connected Home of the Future—Voice of Customer

Focus on Smart Energy Management, Unmet Needs, and Opportunities

Consumers play a key role in driving various trends in the connected home energy industry. Their perceptions determine the success or failure of various initiatives and innovations in the market. This survey was designed to capture valuable insights regarding energy aspects and adoption trends associated with connected home solutions. The study off...

USD 4,950.00

USD 4,207.50 save 15 %

16 Jul 2019  |  North America

Global Analytical Instrumentation End-User Requirements, 2018

Price and Quality of Service are Key Purchasing Criteria

The overall research objective is to understand customers’ purchase behavior and other aspects of involvement in the analytical instrumentation market. From pharmaceutical end users to water and wastewater, chemical and petrochemical, metals and mining, food and beverage, and oil and gas end users, this research understands their requirements for...

USD 4,950.00

USD 3,712.50 save 25 %

17 Dec 2018  |  North America

Customer Perceptions and Preferences of Big Data and Analytics, United States, 2018

Learn Critical Success Factors to Gain a Competitive Advantage in a Disruptive Digital Industry

The world is creating 2.5 exabytes of data daily. Every organization needs to access that tidal wave of information to make better, faster decisions—or risks being left behind. We have discovered that IT decision makers find that cyber security, big data and analytics, and data centers are the most impactful for revenue growth and cost reduction ...

USD 6,000.00

USD 4,500.00 save 25 %

31 Aug 2018  |  North America

North America Building Technology Buying Processes and Bid Spec Process Evaluation, 2017

Adopting a Traditional Approach Rather than a Collaborative Approach to Project Management is the Main Reason for Sub-par Project Efficiency

This research service offers in-depth understanding of the practices, challenges, process influencers, and opportunities pertaining to intelligent building (IB) design and implementation. The concept of IBDI processes was examined from the perspectives of building owners, occupants, vendors, service providers, and industry associations. It was foun...

USD 4,950.00

USD 3,712.50 save 25 %

26 Jul 2018  |  North America

Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

Understand Consumer Perceptions, Switching Behaviour and Willingness to Pay

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and se...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 1-10 of 215