Searching for Answers - Rebuilding Support Functions from the NOC to the Contact Center
Searching for Answers - Rebuilding Support Functions from the NOC to the Contact Center
RELEASE DATE
20-Jun-2009
20-Jun-2009
REGION
North America
North America
Research Code: D563-00-96-00-00
SKU: IT01782-GL-MR_11537
$2,450.00
In stock
SKU
IT01782-GL-MR_11537
Description
This SPIE outlines the drivers for changing support models and, as a result, support systems (B/OSS) to deliver timely, accurate answers that enable support staff to provide a higher level of customer service while still managing costs. This is an area that will evolve in the coming months and years as CSPs implement new support strategies. This SPIE is not intended to be a comprehensive discussion of those strategies, but rather the drivers that make exploring and implementing them even more important now.
Table of Contents
Introduction
What CSPs Are up Against
More Data Isn't Always Better - Sometimes It's Just More
Taking on the Transformation
Embrace Change
Stratecast - The Last Word
About Stratecast
Popular Topics
This SPIE outlines the drivers for changing support models and, as a result, support systems (B/OSS) to deliver timely, accurate answers that enable support staff to provide a higher level of customer service while still managing costs. This is an area that will evolve in the coming months and years as CSPs implement new support strategies. This SPIE is not intended to be a comprehensive discussion of those strategies, but rather the drivers that make exploring and implementing them even more important now.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | D563-00-96-00-00 |
Is Prebook | No |