Service Usage Personalization and the Role of Convergent Billing

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This report discusses the key criteria that consumers and business customers are likely to use when selecting the communications services they purchase. It outlines some of the key characteristics a convergent billing solution must possess, from a customer perspective, and explains how one supplier—Telcordia—is satisfying the needs of CSPs that are aggressively catering to consumers and business customers in very competitive markets.

Table of Contents

Service Usage Personalization and the Role of Convergent BillingSPIE 2010 #44 - December 3/2010IntroductionCustomer Services and Convergent BillingCustomer Needs Criteria That Shape Billing-Enabled ServicesEssential Convergent Billing Requirements for Customer SatisfactionConvergent Billing Deployment ArchitecturesTelcordia Real Time ChargingStratecast - The Last WordAbout Stratecast

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