Should Contact Centers Pursue a Unified Communications Strategy?

USD 1,500

* Required Fields

USD 1,500

PAY BY INVOICE

Be the first to review this product

In recent years, deployment of enterprise telecommunications systems has been dominated by the theme of "unified communications" – an effort to bridge traditional telecom switching with modern data networking infrastructure. This change has a profound effect on the way contact centers procure their basic call handling infrastructure. Centers (especially mid-sized ones) can no longer view their ACD, IVR and other routing tools as independent of the larger networking environment within larger enterprises.

Table of Contents

Should Contact Centers Pursue a Unified Communications Strategy?Should Contact Centers Pursue a Unified Communications Strategy?The Current State of UC Strategy-MakingHow Does the Contact Center Benefit From UC?UC In the Minds of Contact Center ManagersIsn’t UC Already Part of the Center?Will UC Play?What Contact Centers Should Do




Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.