South Korea Contact Center Applications Market, 2015

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The South Korean contact center applications market size is estimated to decline from $14.7 million in 2015 to $14.4 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 0.3%. The research service covers the contact center applications market in South Korea based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.Research Scope:• Market trends (market conditions, technology trends, pricing trend

Table of Contents

1. Executive Summary
Market Engineering Measurements
2. Market Definitions and Research Methodology
Market Overview
Research Methodology
Definitions
3. Forecasts and Trends
South Korea Market—Market Engineering Measurements
South Korea Market—Percent Revenue Breakdown by Application
South Korea Market Overview—Key Trends
South Korea Market—Revenue Forecast
South Korea Market Highlights by Application
South Korea Market Highlights by Horizontal and Vertical
4. Market Share and Competitive Analysis
South Korea Market—Vendor Market Share
South Korea Market—Vendor Market Share by Application
South Korea Market—Competitive Highlights
Legal Disclaimer
5. Appendix
Market Engineering Methodology
Other Participants in South Korea
Partial List of Companies Interviewed


List of Figures & Charts

1. Total Contact Center Applications Market: Vertical Segmentation, South Korea, 2015
2. Total Contact Center Applications Market: Horizontal Segmentation, South Korea, 2015
3. Contact Center Applications Market: Market Engineering Measurements, South Korea, 2015
4. Contact Center Applications Market: Adoption Trends, South Korea, 2015
5. Contact Center Applications Market: Vendor Performance, South Korea, 2015
6. Contact Center Applications Market: Key Strategies and Tactics, South Korea, 2014 and 2015


1. Contact Center Applications Market: Market Engineering Measurements, South Korea, 2015
2. Contact Center Applications Market: Research Methodology, South Korea, 2015
3. Contact Center Applications Market: Application Segmentation, South Korea, 2015
4. Contact Center Applications Market: Percent Revenue Breakdown by Application, South Korea, 2015
5. Contact Center Applications Market: Revenue Forecast, South Korea, 2014–2022
6. Contact Center Applications Market: Adoption Trends by Application, South Korea, 2015 and 2022
7. Contact Center Applications Market: Adoption Trends by Vertical, South Korea, 2015, 2019, and 2022
8. Contact Center Applications Market: Adoption Trends by Horizontal, South Korea, 2015, 2019, and 2022
9. Contact Center Applications Market: Market Share Analysis, South Korea, 2015
10. Contact Center Applications Market: Market Share Analysis of ICR Systems, South Korea, 2015
11. Contact Center Applications Market: Market Share Analysis of IVR Systems, South Korea, 2015
12. Contact Center Applications Market: Market Share Analysis of OBD Systems, South Korea, 2015
13. Contact Center Applications Market: Market Share Analysis of QM Systems, South Korea, 2015
14. Contact Center Applications Market: Market Share Analysis of WFM Systems, South Korea, 2015
15. Contact Center Applications Market: Market Share Analysis of Analytics Systems, South Korea, 2015



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