Strategic Analysis: Passenger Safety for Urban Rail in Malaysia

Increased Focus on Passenger Safety Builds Consumer Confidence and Enhances Ridership

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This research provides a strategic analysis of the passenger safety for urban rail in Malaysia. Urban rail safety is assessed on four aspects: infrastructure, operation, personnel, and communication. The study provides insight on the significance of rail safety, trends in urban rail safety, and assessments of rail safety from the perspectives of commuters and industry stakeholders. This is followed by a gap analysis and recommendation. The rail commuters’ assessment analyzes their demographics, usage pattern, key safety concerns, satisfaction level on current rail safety measurements, and priorities for safety improvement. The study also assesses stakeholders’ involvement and roles in rail safety.

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Strategic Analysis: Passenger Safety for Urban Rail in MalaysiaPassengers Safety for Urban Rail in MalaysiaStrategic Analysis of Passengers Safety in Malaysian Urban Rail

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