Strategic Planning ConsiderationsHosted Contact Centers

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Hosted solutions deliver significant cost savings and other business benefits for contact center organizations of all sizes. This market insight discusses some of the emerging trends in the hosted contact center market. It examines the adoption of available solutions, and the strategic planning considerations that contact center organizations need to keep in mind as they consider their infrastructure options.

Table of Contents

Strategic Planning Considerations—Hosted Contact CentersStrategic Planning Considerations for Hosted Contact CentersIntroductionApplications Moving to the CloudWhy Cloud-based Solutions?Business DriversStrategic Considerations for Small and Mid-sized CentersStrategic Considerations for Larger EnterprisesKey Takeaways




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