Strategic Planning ConsiderationsHosted Contact Centers
Strategic Planning ConsiderationsHosted Contact Centers
RELEASE DATE
12-Dec-2011
12-Dec-2011
REGION
North America
North America
Research Code: 9857-00-20-00-00
SKU: IT01396-GL-MR_11151
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01396-GL-MR_11151
Description
Hosted solutions deliver significant cost savings and other business benefits for contact center organizations of all sizes. This market insight discusses some of the emerging trends in the hosted contact center market. It examines the adoption of available solutions, and the strategic planning considerations that contact center organizations need to keep in mind as they consider their infrastructure options.
Table of Contents
Introduction
Applications Moving to the Cloud
Why Cloud-based Solutions?
Business Drivers
Strategic Considerations for Small and Mid-sized Centers
Strategic Considerations for Larger Enterprises
Key Takeaways
Popular Topics
Hosted solutions deliver significant cost savings and other business benefits for contact center organizations of all sizes. This market insight discusses some of the emerging trends in the hosted contact center market. It examines the adoption of available solutions, and the strategic planning considerations that contact center organizations need to keep in mind as they consider their infrastructure options.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-20-00-00 |
Is Prebook | No |