Strategic Review of the UK Water Industry


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Table of Contents

Strategic Review of the UK Water Industry, Executive SummaryIntroductionOverviewChallenges Facing the IndustryCompetitive Market AnalysisThe Development of CompetitionThe Future of CompetitionMarket ProspectsCapital ExpenditureMarket Revenues and IndicatorsCustomer RequirementsOverviewDecision-Driving FactorsAttitudes to CompetitionSuppliers' Strategies and ConclusionsWater Company StrategiesConclusionsStrategic Review of the UK Water Industry, Industry StructureWater Industry History & StructureDefinitions and OverviewThe CompaniesThe RegulatorsThe Periodic ReviewThe Draft Water BillMarket IndicatorsMarket MeasurementsCapital Investment TrendsTrends by Customer TypeConsumption and LeakageMeteringStrategic Review of the UK Water Industry, Industry ChallengesChallenges Facing the UK Water IndustryIdentification of ChallengesTime Frame Analysis of ChallengesStrategic Review of the UK Water Industry, Competitive AnalysisCurrent Competitive Structure of the UK Water IndustryCompetitive StructureMarket Share AnalysisThe Competition Act 1998The Development of CompetitionIntroductionDrivers and Restraints of CompetitionAchievement of Competition to DateInset AppointmentsCommon CarriageWater TradingOutsourcingCompetition in the Domestic MarketThe Future of CompetitionSupplier Perceptions of Common CarriageSupplier Perceptions of Inset AppointmentsSupplier Perceptions of Abstraction LicensesSupplier Perceptions of Greenfield DevelopmentSupplier Perceptions of Customer RequirementsSuppliers' Ratings of Service FactorsIndustrial Customers' RequirementsDomestic Customers' RequirementsSupplier Preparations for CompetitionImplementation of Competitive ServicesImplementation of Proactive StrategiesThe Future of RegulationSupplier Opinions of Economic RegulationSupplier Opinions of Environmental RegulationSupplier Opinions of Government's RoleStrategic Review of the UK Water Industry, Pricing AnalysisIntroduction and Historic TrendsOverviewThe Tariff Basket and Large User TariffsPrices 2000 to 2005The Pricing ReviewCost-Reflectve Pricing and Tariff RestructuringStrategic Review of the UK Water Industry, Market Forecasts and Opportunity AnalysisMarket Revenue ForecastsAnalysis of the Total MarketAnalysis of the Water Services MarketAnalysis of the Wastewater Services MarketStrategic Review of the UK Water Industry, Customer AnalysisSummary of Customer AnalysisIntroduction & OverviewAnalysis by Customer SectorCustomer Awareness of SuppliersPerceptions of Current SuppliersCurrent Satisfaction LevelsRating of Satisfaction with Specific Service FactorsRating of Satisfaction with PriceRating of Satisfaction with Customer ServiceRating of Satisfaction with Water QualityRating of Satisfaction with Security of SupplyRating of Satisfaction with Added ServicesStrengths & Weaknesses of Current SuppliersAttitudes to CompetitionMultiple Site OpportunitiesAttitudes to New EntrantsService RequirementsRatings of Importance of Specific Service FactorsCustomer ServiceE-BillingAccount ManagementCostSecurity of SupplyFlexibilityWater QualityInnovationCorporate RequirementsRatings of Importance of Supplier OfferingsBrand NameService RangeEnvironmental CredentialsIndustry ExperienceMulti-Utility OfferingsQuality of ServiceCost and Price RequirementsPrice Levels to Stimulate ChangeExpected Improvements from CompetitionStrategic Review of the UK Water Industry, Analysis of Corporate StrategiesCurrent Market StrategiesInternational ExpansionMulti-Utility OfferingsNon-Core ActivitiesWait and See StrategiesCompetitive Pricing and Tailored TariffsCost ManagementFlexibilityAdditional ServicesDedicated Competitive Subsidiaries/DepartmentsFuture Market StrategiesDivorce of Ownership from OperationSeeking Alternative FundingMergers and AcquisitionsDe-Integration of Water CompaniesLoyalty BuildingStrategic Review of the UK Water Industry, Market Engineering Planning and MonitoringMarket Engineering PlanningKey Elements of Market PlanningMarket Engineering MonitoringKey Elements of Market MonitoringStrategic Review of the UK Water Industry, List of IntervieweesList of IntervieweesList of IntervieweesStrategic Review of the UK Water Industry, Database of Key Industry ParticipantsMarket ParticipantsWater and Sewerage CompaniesWater Only CompaniesStrategic Review of the UK Water Industry, Market Engineering AwardsFrost & Sullivan Market Engineering Awards 2001Market Engineering Awards in the UK Water IndustryME Award for Business Development StrategyAward IntroductionAward Recipient

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