Support for a Diverse IT Environment

Support for a Diverse IT Environment

Evolving IT SupportFrom the Service and Help Desk to Broader IT Management

RELEASE DATE
14-Jul-2014
REGION
North America
Deliverable Type
Market Research
Research Code: 9857-00-52-00-00
SKU: IT00159-NA-MR_01153
AvailableYesPDF Download

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT00159-NA-MR_01153

$1,500.00

$1,125.00save 25 %

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Description

As more employees work outside of the office, working arrangements are becoming more fluid with improved company IT environments, including IT support (ITS) help desk and service desk sectors. Cloud computing, bring your own technology (BYOT), bring your own application (BYOA), and bring your own device (BYOD), are all joining and replacing on-premises and employer-supplied hardware and software. Furthermore, connected devices, or the “Internet of Things” (IoT), is creating a new set of users in the form of remotely monitored and managed equipment, machinery, devices, systems, and vehicles. This insight discusses how companies’ ITS department can cope with evolving IT environments while also facing demanding users and tight budgets.

Table of Contents

Market Insight

As more employees work outside of the office, working arrangements are becoming more fluid with improved company IT environments, including IT support (ITS) help desk and service desk sectors. Cloud computing, bring your own technology (BYOT), bring your own application (BYOA), and bring your own device (BYOD), are all joining and replacing on-premises and employer-supplied hardware and software. Furthermore, connected devices, or the Internet of Things (IoT), is creating a new set of users in the form of remotely monitored and managed equipment, machinery, devices, systems, and vehicles. This insight discusses how companies ITS department can cope with evolving IT environments while also facing demanding users and tight budgets.
More Information
Deliverable Type Market Research
No Index Yes
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-52-00-00
Is Prebook No