Support for a Diverse IT Environment

Evolving IT SupportFrom the Service and Help Desk to Broader IT Management


As more employees work outside of the office, working arrangements are becoming more fluid with improved company IT environments, including IT support (ITS) help desk and service desk sectors. Cloud computing, bring your own technology (BYOT), bring your own application (BYOA), and bring your own device (BYOD), are all joining and replacing on-premises and employer-supplied hardware and software. Furthermore, connected devices, or the “Internet of Things” (IoT), is creating a new set of users in the form of remotely monitored and managed equipment, machinery, devices, systems, and vehicles. This insight discusses how companies’ ITS department can cope with evolving IT environments while also facing demanding users and tight budgets.

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As more employees work outside of the office, working arrangements are becoming more fluid with improved company IT environments, including IT support (ITS) help desk and service desk sectors. Cloud computing, bring your own technology (BYOT), bring your own application (BYOA), and bring your own device (BYOD), are all joining and replacing on-premises and employer-supplied hardware and software. Furthermore, connected devices, or the Internet of Things (IoT), is creating a new set of users in the form of remotely monitored and managed equipment, machinery, devices, systems, and vehicles. This insight discusses how companies ITS department can cope with evolving IT environments while also facing demanding users and tight budgets.

Regular Price: USD 1,500

Special Price USD 1,350

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Regular Price: USD 1,500

Special Price USD 1,350

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Table of Contents

Support for a Diverse IT EnvironmentAnalysis of IT SupportMarket Insight




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