Technology and Human Capital: Future Directions for Customer Service

Future Directions for Customer Service

Regular Price: USD 1,500

Special Price USD 1,275

15% OFF

* Required Fields

Regular Price: USD 1,500

Special Price USD 1,275

PAY BY INVOICE

Be the first to review this product

All customers are not equal. Some customers are more profitable than others. Therefore, companies need to spend more to serve and retain the profitable customers. In essence, companies should understand the profitability of different segments of its customer base. And yet few companies actually measure the profitability of its different customer segments. Without understanding needs and profitability by segment, it is difficult to prioritize customer service investments and prescribe customer service levels. In the end technology alone will not resolve customer related issues. The key to success is to use technology to eliminate routine tasks, thereby giving CSPs greater time to bond with customers through direct interaction.

Table of Contents

Technology and Human Capital: Future Directions for Customer ServiceAttracting and Training Top Talent for Greater ProfitabilityIntroductionThe Impact of Technology and Demographics on Service DeliveryHuman Interaction in Service DeliveryNew Technology and The Adoption of Virtual Service Require New Skill-SetsTechnology and Its Impact on Communication and Personalized ServiceSocial Media and Customer ServiceCustomer Service: The Way ForwardSummary and RecommendationsConclusion




Keyword1

Keyword2

Keyword3

Related Research

Release Date : 25-Jul-17

Region : Europe

Release Date : 12-Jul-17

Region : Europe

Release Date : 05-May-17

Region : Europe

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.