Technology Convergence Enabling Retail Process Automation

Making the Digital Connection From Brands to Customers

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The retail industry is transforming at an ever-increasing speed with the introduction of new information and communication technologies in the sector. With the changes in the behavior of the customers along with the introduction of new channels and formats of marketing, the retailers are required to quickly adjust the existing business models according to the changing needs of the market. To satisfy the dynamic needs of customers, retail organizations are finding it very difficult to adjust the changes in the existing business model manually. It is also increasing the cost for employing additional resources to manage the omni-channel market place. In recent years, retailers are trying to engage customers with the introduction of new technologies in the space. Automation across the value chain is proving to be a vital strategy for the retailers to manage the changing landscape and better engage customers with the brands.

This report identifies the key trends in the retail space and highlights the key technologies and their convergence prospects to envision the future retail market.

In brief, this research service provides the following:

An overview of retail process automation
The changing landscape of modern retail ecosystem
Key trends toward enhancing service management productivity
Key trends facilitating point of sales automation
Key trends enhancing online interactivity
Technologies enabling retail process automation
Key innovations across the identified technologies for retail
Snapshot of technology convergence scenarios
Emerging opportunities and benefits for various stakeholders in the value chain

Table of Contents

1.0 Executive Summary1.1 Research Scope1.2 Key Findings1.3 Research Methodology2.0 Overview of the Topic2.1 Retail Process Automation Through Digitization2.2 The Changing Landscape of Modern Retail Ecosystem2.3 Trends Toward Enhancing Service Management Productivity2.4 Trends Facilitating Point of Sales Automation2.5 Trends Enhancing Online Interactivity3.0 Key Technologies Enabling Retail Process Automation3.1 How Can Cloud Computing be Used in Retail?3.2 Companies at the Forefront of Cloud Computing Market3.3 How Can Video Analytics be Used in Retail?3.4 Companies at the Forefront of Video Analytics Market3.5 How Can Biometric Payment be Used in Retail?3.6 Companies at the Forefront of Biometric Payment Market3.7 How Can Augmented Reality be Used in Retail?3.8 Companies at the Forefront of the Augmented Reality Market3.9 How Can Artificial Intelligence be Used in Retail?3.10 Companies at the Forefront of Artificial Intelligence Market3.11 How Can Social Media Analytics be Used in Retail?3.12 Companies at the Forefront of Social Media Analytics Market4.0 Technology Convergence: Envisioning the Future4.1 Dynamic Pricing Could Blur the Line Between Online and Offline Stores4.2 Mobile Image Recognition For More Convenient Shopping4.3 Holographic Displays Enhance Interactivity With Customers4.4 Gamification Could Drive Sales and Increase Price Discounts4.5 Drones Will Improve Product Delivery Services5.0 Analyst Viewpoint & Key Contacts5.1 Analyst Viewpoint5.2 Key Contacts5.2 Key Contacts (Continued)Legal Disclaimer




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