The Business Case for Agent Desktop Automation

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Regular Price: USD 1,500.00

Special Price USD 1,050.00


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Agent desktop automation is the practice of reorganizing the applications that appear on a contact center agent's workspace so that information flows between applications and the processes that drive them are integrated and consistent. This Market Insight examines the factors that drive contact centers to adopt automated desktop systems, and some of the vendor approaches to facilitating adoption of this technology.

Table of Contents

The Business Case for Agent Desktop AutomationThe Business Case for Desktop AutomationExecutive SummaryTime Vs. QualityAgent Desktop Automation: What Is It? Automating Processes Not PeopleAutomation's ImpactVendor Approaches to Agent Desktop AutomationStrategic Recommendations

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