The Business Case for Agent Desktop Automation

USD 1,500

* Required Fields

USD 1,500

PAY BY INVOICE

Be the first to review this product

Agent desktop automation is the practice of reorganizing the applications that appear on a contact center agent's workspace so that information flows between applications and the processes that drive them are integrated and consistent. This Market Insight examines the factors that drive contact centers to adopt automated desktop systems, and some of the vendor approaches to facilitating adoption of this technology.

Table of Contents

The Business Case for Agent Desktop AutomationThe Business Case for Desktop AutomationExecutive SummaryTime Vs. QualityAgent Desktop Automation: What Is It? Automating Processes Not PeopleAutomation's ImpactVendor Approaches to Agent Desktop AutomationStrategic Recommendations




Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.