The Future of Enterprise Communications from a Customer Perspective

Opportunities in the 5 Key Markets in the United States and Europe

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The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of “UC” and “UCC.” Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryAttitudes toward IT ChallengesIT ChallengesIT Challenge—The Impact of Costs Due to New Regulatory RequirementsIT Challenge—Those With Limited UCC UnderstandingIT Challenge—Supporting New Business Needs is Driving Up CostsIT Challenges—AnalysisInfluential Factors on a Company’s Effectiveness at Utilizing IT to Achieve Business ObjectivesInfluential Factors on a Company’s EffectivenessCurrent and Future Use of Enterprise Communications TechnologiesEnterprise Technologies, Current and Future UsageCurrently Used Enterprise Communications Technologies by RegionCurrently Used Enterprise Communications Technologies by Region (continued)Currently Used Enterprise Communications Technologies by IndustryCurrently Used Enterprise Communications Technologies by Industry (continued)Currently Used Enterprise Communications Technologies by Company SizeCurrently Used Enterprise Communications Technologies by Company Size (continued)Enterprise Communications Technologies Planned to be Used in the Future by RegionEnterprise Communications Technologies Planned to be Used in the Future by Region (continued)Enterprise Communications Technologies Planned to be Used in the Future by IndustryEnterprise Communications Technologies Planned to be Used in the Future by Industry (continued)Enterprise Communications Technologies Planned to be Used in the Future by Company SizeEnterprise Communications Technologies Planned to be Used in the Future by Company Size (continued)Highly Effective Enterprise Communications TechnologiesCurrent and Future Adoption of UCC Applications and Communications Devices—AnalysisCurrent and Future Adoption of UCC Applications and Communications Devices—Analysis (continued)Communications InfrastructureCommunications Infrastructure, Current and Future UsageAttitude Profile—Managing Multi-vendor Solutions is Increasing Costly and ChallengingCommunications Infrastructure by RegionCommunications Infrastructure by IndustryCommunications Infrastructure by Company SizeCommunications Infrastructure Planning to Use in the Future by RegionCommunications Infrastructure Planning to Use in the Future by IndustryCommunications Infrastructure Planning to Use in the Future by Company SizeCommunications Infrastructure Trends—AnalysisAvailable IT BudgetsThe Big Picture of IT BudgetsThe Big Picture of IT Budgets (continued)The Big Picture of IT Budgets (continued)Impact of the Workforce on ITThe Overall Impact of the Workforce on ITThe Overall Impact of the Workforce on IT (continued)ProfileCompanies’ and Respondents’ Geographic PresenceCountry of Residence and Years in ITIT Decision Making Role and Job TitleIndustries and Healthcare Segments Addressed Healthcare Segments and Sub Segments Addressed Industries and Government Segments Addressed Legal DisclaimerAppendicesHighly Effective Enterprise Communications Technologies Sample SizesThe Frost & Sullivan StoryThe Frost & Sullivan StoryWhat Makes Us UniqueTEAM MethodologyOur Global Footprint 40+ Offices




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