The Future of Enterprise Communications from a Customer Perspective

The Future of Enterprise Communications from a Customer Perspective

Opportunities in the 5 Key Markets in the United States and Europe

RELEASE DATE
10-Jan-2014
REGION
North America
Research Code: ND16-01-00-00-00
SKU: IT00708-NA-CR_01946

$2,450.00

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SKU
IT00708-NA-CR_01946

$2,450.00

$1,837.50 save 25 %

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Description

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of “UC” and “UCC.” Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.

Table of Contents

Research Objectives

Methodology

Methodology (continued)

Executive Summary

IT Challenges

IT Challenge—The Impact of Costs Due to New Regulatory Requirements

IT Challenge—Those With Limited UCC Understanding

IT Challenge—Supporting New Business Needs is Driving Up Costs

IT Challenges—Analysis

Enterprise Technologies, Current and Future Usage

Currently Used Enterprise Communications Technologies by Region

Currently Used Enterprise Communications Technologies by Region (continued)

Currently Used Enterprise Communications Technologies by Industry

Currently Used Enterprise Communications Technologies by Industry (continued)

Currently Used Enterprise Communications Technologies by Company Size

Currently Used Enterprise Communications Technologies by Company Size (continued)

Enterprise Communications Technologies Planned to be Used in the Future by Region

Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)

Enterprise Communications Technologies Planned to be Used in the Future by Industry

Enterprise Communications Technologies Planned to be Used in the Future by Industry (continued)

Enterprise Communications Technologies Planned to be Used in the Future by Company Size

Enterprise Communications Technologies Planned to be Used in the Future by Company Size (continued)

Highly Effective Enterprise Communications Technologies

Current and Future Adoption of UCC Applications and Communications Devices—Analysis

Current and Future Adoption of UCC Applications and Communications Devices—Analysis (continued)

Communications Infrastructure, Current and Future Usage

Attitude Profile—Managing Multi-vendor Solutions is Increasing Costly and Challenging

Communications Infrastructure by Region

Communications Infrastructure by Industry

Communications Infrastructure by Company Size

Communications Infrastructure Planning to Use in the Future by Region

Communications Infrastructure Planning to Use in the Future by Industry

Communications Infrastructure Planning to Use in the Future by Company Size

Communications Infrastructure Trends—Analysis

The Big Picture of IT Budgets

The Big Picture of IT Budgets (continued)

The Big Picture of IT Budgets (continued)

The Overall Impact of the Workforce on IT

The Overall Impact of the Workforce on IT (continued)

Companies’ and Respondents’ Geographic Presence

Country of Residence and Years in IT

IT Decision Making Role and Job Title

Industries and Healthcare Segments Addressed

Healthcare Segments and Sub Segments Addressed

Industries and Government Segments Addressed

Legal Disclaimer

Highly Effective Enterprise Communications Technologies Sample Sizes

The Frost & Sullivan Story

What Makes Us Unique

TEAM Methodology

Our Global Footprint 40+ Offices

Related Research
The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of UC and UCC. Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number ND16-01-00-00-00
Is Prebook No