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The Future of Enterprise Communications from a Customer Perspective
The Future of Enterprise Communications from a Customer Perspective
Opportunities in the 5 Key Markets in the United States and Europe
RELEASE DATE
10-Jan-2014
10-Jan-2014
REGION
North America
North America
Research Code: ND16-01-00-00-00
SKU: IT00708-NA-CR_01946
$2,450.00
In stock
SKU
IT00708-NA-CR_01946
Description
The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of “UC” and “UCC.” Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.
Table of Contents
Research Objectives
Methodology
Methodology (continued)
Executive Summary
IT Challenges
IT Challenge—The Impact of Costs Due to New Regulatory Requirements
IT Challenge—Those With Limited UCC Understanding
IT Challenge—Supporting New Business Needs is Driving Up Costs
IT Challenges—Analysis
Influential Factors on a Company’s Effectiveness
Enterprise Technologies, Current and Future Usage
Currently Used Enterprise Communications Technologies by Region
Currently Used Enterprise Communications Technologies by Region (continued)
Currently Used Enterprise Communications Technologies by Industry
Currently Used Enterprise Communications Technologies by Industry (continued)
Currently Used Enterprise Communications Technologies by Company Size
Currently Used Enterprise Communications Technologies by Company Size (continued)
Enterprise Communications Technologies Planned to be Used in the Future by Region
Enterprise Communications Technologies Planned to be Used in the Future by Region (continued)
Enterprise Communications Technologies Planned to be Used in the Future by Industry
Enterprise Communications Technologies Planned to be Used in the Future by Industry (continued)
Enterprise Communications Technologies Planned to be Used in the Future by Company Size
Enterprise Communications Technologies Planned to be Used in the Future by Company Size (continued)
Highly Effective Enterprise Communications Technologies
Current and Future Adoption of UCC Applications and Communications Devices—Analysis
Current and Future Adoption of UCC Applications and Communications Devices—Analysis (continued)
Communications Infrastructure, Current and Future Usage
Attitude Profile—Managing Multi-vendor Solutions is Increasing Costly and Challenging
Communications Infrastructure by Region
Communications Infrastructure by Industry
Communications Infrastructure by Company Size
Communications Infrastructure Planning to Use in the Future by Region
Communications Infrastructure Planning to Use in the Future by Industry
Communications Infrastructure Planning to Use in the Future by Company Size
Communications Infrastructure Trends—Analysis
The Big Picture of IT Budgets
The Big Picture of IT Budgets (continued)
The Big Picture of IT Budgets (continued)
The Overall Impact of the Workforce on IT
The Overall Impact of the Workforce on IT (continued)
Companies’ and Respondents’ Geographic Presence
Country of Residence and Years in IT
IT Decision Making Role and Job Title
Industries and Healthcare Segments Addressed
Healthcare Segments and Sub Segments Addressed
Industries and Government Segments Addressed
Legal Disclaimer
Highly Effective Enterprise Communications Technologies Sample Sizes
The Frost & Sullivan Story
What Makes Us Unique
TEAM Methodology
Our Global Footprint 40+ Offices
Popular Topics
The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT managers do not understand the meaning of UC and UCC. Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself. If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | ND16-01-00-00-00 |
| Is Prebook | No |