The Future of IT in Retail

The Future of IT in Retail

An End User Perspective, U.S., Europe, and Latin America

RELEASE DATE
29-Sep-2015
REGION
North America
Research Code: NE9C-01-00-00-00
SKU: IT00748-NA-CR_02037

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Description

The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

Table of Contents

Major Challenges for IT in the Retail Industry

Major Challenges for IT by Company Size

Major Challenges for IT by Region

Primary Drivers for IT Investments

Primary Drivers for IT Investments by Company Size

Primary Drivers for IT Investments by Region

Current Usage of IT

Current and Future Usage of IT

Current Usage of IT by Company Size

Current Usage of IT by Region

Technology Deployment

Frequency of Technology Use within the Organization

Effectiveness of IT in Addressing Top Business Challenges

Business Challenges-Understanding the value of advanced UCC technologies

Business Challenges- Supporting Remote Workers and Branch Office

Communications Infrastructure, Current Usage

Communications Infrastructure, Current and Future Usage

Reasons for Not Using Certain IT Solutions

High Security Risks

Criteria When Selecting a Cloud Provider

Criteria When Selecting a Cloud Provider by Company Size

Criteria When Selecting a Cloud Provider by Company Size

Attitudes toward Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Company Size

Satisfaction with Cloud Computing Use by Region

Attitudes Toward Cloud Computing by Non-Users

IT Deployment in the Cloud

Current Deployment of IT in the Cloud Industry

Current Deployment of IT in the Cloud by Company Size

Current Deployment of IT in the Cloud by Region

Use of Customer-Facing Social Media

Implementation of Customer-Facing Social Media

Current Implementation of Customer-Facing Social Media

Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenues

Use of Social Media for Internal Collaboration

Implementation of Internal Employee Collaboration Social Media Strategies

Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size

Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity

Potential Benefits of Social Media within the Organization

Company Issued Devices

Company Supported Mobile Operating Systems

Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)

BYOD Policy and Enforcement

Distribution of Worker Types by Industry

List of Figures
  • 1. Retail Industry: Company Size, NA, Latin America, and Europe, 2014
  • 2. Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Retail Industry, NA, Latin America, and Europe, 2014
  • 3. Top 5 Major Challenges for IT by Company Size, Percent of Agree/Strongly Agree Responses, Retail Industry, NA, Latin America, and Europe, 2014
  • 4. Top 5 Major Challenges for IT—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 5. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Retail Industry: NA, Latin America, and Europe
  • 6. Top 5 Primary Drivers for IT Investments—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 7. Top 5 Primary Drivers for IT Investments—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 8. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014
  • 9. Current and Future Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014
  • 10. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014
  • 11. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014
  • 12. Technology Deployment, Retail Industry: NA, Latin America, and Europe, 2014
  • 13. Frequency of Technology Use within the Organization, Retail Industry: NA, Latin America, and Europe, 2014
  • 14. Ability of IT to Address Top Business Challenges- Percent of Effective/Very Effective Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 15. Effectiveness of Technologies in Understanding the Value of Advanced UCC Technologies, Retail Industry: NA, Latin America, and Europe, 2014
  • 16. Effectiveness of Technologies for Supporting Remote Workers and Branch Office, Retail Industry: NA, Latin America, and Europe, 2014
  • 17. Communications Infrastructure—Current Usage, Retail Industry: NA, Latin America, and Europe, 2014
  • 18. Communications Infrastructure—Current and Future Usage in Two Years, Retail Industry: NA, Latin America, and Europe, 2014
  • 19. Top Restraints for IT—Percent of Agree/Completely Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 20. Top Restraints for IT—Percent of Agree/Completely Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 21. High Security Risks—Percent of Significant/Very Significant Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 22. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Retail Industry: NA, Latin America, and Europe, 2014
  • 23. Criteria When Selecting a Cloud Provider Percent of Important/Very Important Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 24. Criteria When Selecting a Cloud Provider Percent of Important/Very Important Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 25. Attitudes toward Use of Cloud Computing/Hosted Communications— Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 26. Satisfaction with Cloud Computing Use, Retail Industry: NA, Latin America, and Europe, 2014
  • 27. Satisfaction with Cloud Computing Use, Retail Industry: NA, Latin America, and Europe, 2014
  • 28. Attitudes Toward Cloud Computing by Non-Users—Percent of Agree/Strongly Agree Responses, Retail Industry: NA and Europe, 2014
  • 29. IT Deployment in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014
  • 30. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014
  • 31. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014
  • 32. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014
  • 33. Use of Customer-Facing Social Media, Retail Industry: NA, Latin America, and Europe, 2014
  • 34. Implementation of Customer-Facing Social Media, Retail Industry: NA, Latin America, and Europe, 2014
  • 35. Current Implementation of Customer-Facing Social Media, Retail Industry: NA and Europe, 2014
  • 36. Effectiveness of Customer-Facing Social Media to Increase Organization's Revenues, Retail Industry: NA, Europe, and Latin America 2014
  • 37. Use of Social Media for Internal Collaboration, Retail Industry: NA, Latin America, and Europe, 2014
  • 38. Implementation of Internal Employee Collaboration Social Media Strategies, Retail Industry: NA, Latin America, and Europe, 2014
  • 39. Internal Employee Collaboration Social Media Strategies Fully Implemented, Retail Industry: NA, Latin America, and Europe, 2014
  • 40. Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity, Retail Industry: NA, Europe, & Latin America, 2014
  • 41. Potential Benefits of Social Media within the Organization—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014
  • 42. Company Issued Devices, Retail Industry: NA, Latin America, and Europe, 2014
  • 43. Company Supported Mobile Operating Systems, Retail Industry: NA, Latin America, and Europe, 2014
  • 44. Personal Devices Allowed to Connect to Company Network (Bring Your Own Device), Retail Industry: NA, Latin America, and Europe, 2014
  • 45. Retail Industry: NA, Latin America, and Europe, 2014
  • 46. The IT Budget Picture (in USD)–Averages and Mean Percent, NA, Latin America, and Europe, 2014
  • 47. The Workforce Picture by Industry—Now and in the Future, NA, Latin America, and Europe, 2014
  • 48. Retail Industry: Country of Residence, NA, Latin America, and Europe, 2014
  • 49. Retail Industry: Years in IT, NA, Latin America, and Europe, 2014
  • 50. Retail Industry: Role, NA, Latin America, and Europe, 2014
  • 51. Retail Industry: Job Title, NA, Latin America, and Europe, 2014
  • 52. Retail Industry: Companies’ Geographic Reach, NA, Latin America, and Europe, 2014
  • 53. Retail Industry: Respondents’ Geographic IT Reach, NA, Latin America, and Europe, 2014
  • 54. Retail Industry: Company's Global Annual Revenues, NA, Latin America, and Europe, 2014
Related Research
The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.
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Table of Contents | Research Objectives and Methodology~ | Executive Summary~ | Attitudes toward General Business Applications Opportunities in the Retail Industry~ || Major Challenges for IT in the Retail Industry~ || Major Challenges for IT by Company Size~ || Major Challenges for IT by Region~ | Influential Factors on IT Investments in the Retail Industry~ || Primary Drivers for IT Investments~ || Primary Drivers for IT Investments by Company Size~ || Primary Drivers for IT Investments by Region~ | Current and Future Use of IT in Retail Industry~ || Current Usage of IT~ || Current and Future Usage of IT~ || Current Usage of IT by Company Size~ || Current Usage of IT by Region~ || Technology Deployment~ || Frequency of Technology Use within the Organization~ || Effectiveness of IT in Addressing Top Business Challenges~ || Business Challenges-Understanding the value of advanced UCC technologies~ || Business Challenges- Supporting Remote Workers and Branch Office~ | Opportunities with Vendor Relationships in the Retail Industry~ || Communications Infrastructure, Current Usage~ || Communications Infrastructure, Current and Future Usage~ || Reasons for Not Using Certain IT Solutions~ || High Security Risks~ | IT and Cloud Computing in the Retail Industry~ || Criteria When Selecting a Cloud Provider~ || Criteria When Selecting a Cloud Provider by Company Size~ || Criteria When Selecting a Cloud Provider by Company Size~ || Attitudes toward Use of Cloud Computing/Hosted Communications~ || Satisfaction with Cloud Computing Use by Company Size~ || Satisfaction with Cloud Computing Use by Region~ || Attitudes Toward Cloud Computing by Non-Users~ || IT Deployment in the Cloud~ || Current Deployment of IT in the Cloud Industry~ || Current Deployment of IT in the Cloud by Company Size~ || Current Deployment of IT in the Cloud by Region~ | Social Media Strategies in the Retail Industry~ || Use of Customer-Facing Social Media~ || Implementation of Customer-Facing Social Media~ || Current Implementation of Customer-Facing Social Media~ || Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenues~ || Use of Social Media for Internal Collaboration~ || Implementation of Internal Employee Collaboration Social Media Strategies~ || Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size~ || Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity~ || Potential Benefits of Social Media within the Organization~ | Mobile Devices in the Retail Industry~ || Company Issued Devices~ || Company Supported Mobile Operating Systems~ || Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)~ || BYOD Policy and Enforcement~ | Available IT Budgets for IT in the Retail Industry~ || The Big Picture of IT Budgets~ | Impact of the Workforce on IT~ || Distribution of Worker Types by Industry~ | Profile~ | Country of Residence and Years in IT: Retail Industry~ | IT Decision Making Role and Job Title: Retail Industry~ | Companies’ and Respondents’ Geographic Reach: Retail Industry~ | Company's Global Annual Revenues: Retail Industry~
List of Charts and Figures 1. Retail Industry: Company Size, NA, Latin America, and Europe, 2014~ 2. Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Retail Industry, NA, Latin America, and Europe, 2014~ 3. Top 5 Major Challenges for IT by Company Size, Percent of Agree/Strongly Agree Responses, Retail Industry, NA, Latin America, and Europe, 2014~ 4. Top 5 Major Challenges for IT—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 5. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Retail Industry: NA, Latin America, and Europe~ 6. Top 5 Primary Drivers for IT Investments—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 7. Top 5 Primary Drivers for IT Investments—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 8. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014~ 9. Current and Future Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014~ 10. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014~ 11. Current Usage of IT, Retail Industry: NA, Latin America, and Europe, 2014~ 12. Technology Deployment, Retail Industry: NA, Latin America, and Europe, 2014~ 13. Frequency of Technology Use within the Organization, Retail Industry: NA, Latin America, and Europe, 2014~ 14. Ability of IT to Address Top Business Challenges- Percent of Effective/Very Effective Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 15. Effectiveness of Technologies in Understanding the Value of Advanced UCC Technologies, Retail Industry: NA, Latin America, and Europe, 2014~ 16. Effectiveness of Technologies for Supporting Remote Workers and Branch Office, Retail Industry: NA, Latin America, and Europe, 2014~ 17. Communications Infrastructure—Current Usage, Retail Industry: NA, Latin America, and Europe, 2014~ 18. Communications Infrastructure—Current and Future Usage in Two Years, Retail Industry: NA, Latin America, and Europe, 2014~ 19. Top Restraints for IT—Percent of Agree/Completely Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 20. Top Restraints for IT—Percent of Agree/Completely Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 21. High Security Risks—Percent of Significant/Very Significant Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 22. Criteria When Selecting a Cloud Provider —Percent of Important/Very Important, Retail Industry: NA, Latin America, and Europe, 2014~ 23. Criteria When Selecting a Cloud Provider Percent of Important/Very Important Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 24. Criteria When Selecting a Cloud Provider Percent of Important/Very Important Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 25. Attitudes toward Use of Cloud Computing/Hosted Communications— Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 26. Satisfaction with Cloud Computing Use, Retail Industry: NA, Latin America, and Europe, 2014~ 27. Satisfaction with Cloud Computing Use, Retail Industry: NA, Latin America, and Europe, 2014~ 28. Attitudes Toward Cloud Computing by Non-Users—Percent of Agree/Strongly Agree Responses, Retail Industry: NA and Europe, 2014~ 29. IT Deployment in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014~ 30. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014~ 31. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014~ 32. Current Deployment of IT in the Cloud, Retail Industry: NA, Latin America, and Europe, 2014~ 33. Use of Customer-Facing Social Media, Retail Industry: NA, Latin America, and Europe, 2014~ 34. Implementation of Customer-Facing Social Media, Retail Industry: NA, Latin America, and Europe, 2014~ 35. Current Implementation of Customer-Facing Social Media, Retail Industry: NA and Europe, 2014~ 36. Effectiveness of Customer-Facing Social Media to Increase Organization's Revenues, Retail Industry: NA, Europe, and Latin America 2014~ 37. Use of Social Media for Internal Collaboration, Retail Industry: NA, Latin America, and Europe, 2014~ 38. Implementation of Internal Employee Collaboration Social Media Strategies, Retail Industry: NA, Latin America, and Europe, 2014~ 39. Internal Employee Collaboration Social Media Strategies Fully Implemented, Retail Industry: NA, Latin America, and Europe, 2014~ 40. Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity, Retail Industry: NA, Europe, & Latin America, 2014~ 41. Potential Benefits of Social Media within the Organization—Percent of Agree/Strongly Agree Responses, Retail Industry: NA, Latin America, and Europe, 2014~ 42. Company Issued Devices, Retail Industry: NA, Latin America, and Europe, 2014~ 43. Company Supported Mobile Operating Systems, Retail Industry: NA, Latin America, and Europe, 2014~ 44. Personal Devices Allowed to Connect to Company Network (Bring Your Own Device), Retail Industry: NA, Latin America, and Europe, 2014~ 45. Retail Industry: NA, Latin America, and Europe, 2014~ 46. The IT Budget Picture (in USD)–Averages and Mean Percent, NA, Latin America, and Europe, 2014~ 47. The Workforce Picture by Industry—Now and in the Future, NA, Latin America, and Europe, 2014~ 48. Retail Industry: Country of Residence, NA, Latin America, and Europe, 2014~ 49. Retail Industry: Years in IT, NA, Latin America, and Europe, 2014~ 50. Retail Industry: Role, NA, Latin America, and Europe, 2014~ 51. Retail Industry: Job Title, NA, Latin America, and Europe, 2014~ 52. Retail Industry: Companies’ Geographic Reach, NA, Latin America, and Europe, 2014~ 53. Retail Industry: Respondents’ Geographic IT Reach, NA, Latin America, and Europe, 2014~ 54. Retail Industry: Company's Global Annual Revenues, NA, Latin America, and Europe, 2014~
Author Alpa Shah
Industries Information Technology
WIP Number NE9C-01-00-00-00
Is Prebook No