The Future of IT in the Finance IndustryUnited States and Europe

An End User Perspective

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The research objective of this report was to measure the current use and future decision making behavior toward information technology (IT) within the finance sector. Overall, companies from the financial sector spend the highest percent of their budget on IT as compared to their counterparts from other sectors, with the highest proportion of their budget going to network security and customer care. The study concludes that there is much potential for IT companies in the financial sector, as there will be growing investment in network security and customer care. Furthermore, there is a great deal of focus on the use of mobile devices, mobile apps, and social media; softphones are also on the rise.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyExecutive SummaryExecutive SummaryExecutive Summary (continued)Attitudes toward General Business Applications Opportunities in Finance IndustryOverall Attitudes toward General Business Applications Opportunities—Finance IndustryTechnical Note—Understanding Perceptual MapsInfluential Factors on IT Investments in Finance IndustryImportance of Factors on IT Investments—Finance IndustryEffectiveness at Utilizing IT to Achieve Business Objectives—Finance IndustryCurrent and Future Use of IT Technologies in the Finance IndustryGrowth Opportunities for IT Technologies—Finance IndustryIT Technologies, Current and Future Usage—Finance IndustryImpact of Influential Factors on IT Technologies in the Finance IndustryOverall Highly Effective Mobile Apps—Finance IndustryOpportunities with Vendor Relationships in the Finance IndustryCommunications Infrastructure, Current and Future Usage—Finance IndustryIT Technologies and Cloud Computing in the Finance IndustryCurrent Percent of Enterprise Communications Solutions Already Moved to the Cloud—Finance IndustryIT Technologies Already Moved to the Cloud—Finance IndustryPlans to Move IT Technologies to the Cloud—Finance IndustryExpected Percent of Enterprise Communication Solutions Migration to the Cloud—Finance IndustrySocial Media Strategies in the Finance IndustryExternal and Internal Social Media Strategies for Social Media Policy Implementation—Finance IndustryImplementation of Customer-Facing Social Media Strategies—Finance IndustryImplementation of Employee Collaboration Social Media Strategies—Finance IndustryDeployment of Mobile Apps in the Finance IndustryDeployment of Mobile Apps—Finance IndustryImpact of 4G Network on Deployment of Additional Mobile Apps—Finance IndustryBest Mobile Software Application Designs—Finance IndustryBest Mobile Software Application Designs by Company Size—Finance IndustryCurrent and Preferred Strategic Partners for Mobile Solutions—Finance IndustryNetwork Security in the Finance IndustryImplementation of Network Security Technologies—Finance IndustryOutsourcing to Managed Security Service Providers—Finance IndustryMobile Devices in the Finance IndustryCompany Issued Devices—Finance IndustryCompany Supported Mobile Operating Systems—Finance IndustryPersonal Devices Allowed to Connect to Company Network (Bring Your Own Device)—Finance IndustryBYOD Policy and Enforcement—Finance IndustryAvailable IT Budgets for IT Technologies in the Finance IndustryThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryAttitude Profile: Supporting New Business Needs is Driving Up CostsProfileCompanies’ and Respondents’ Geographic Reach—Finance Industry Country of Residence and Years in IT—Finance IndustryIT Decision Making Role and Job Title —Finance IndustryLegal DisclaimerAppendixPotential Growth Rate Details of IT Technologies—Finance IndustryPotential Growth Rate Details of Opportunities with Vendor Relationships: Finance IndustryThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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