The Future of IT in the Government Sector in North America, Latin America, and Europe

An End-user Perspective

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The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating decision making, or improving collaboration. Respondents expect the use of laptops to decrease, along with the use of smartphones and tablets. Telephony remains the most used technology, with almost 75% of respondents indicating that IP phones and smartphones are used on a daily basis. Email is still the most likely tool to be deployed in the cloud, but collaboration applications are catching up.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary (continued)Attitudes toward Technology in Government OrganizationsMajor Challenges for IT in the Government SectorTop 5 Major Challenges for IT by Agency SizeTop 5 Major Challenges for IT by RegionTop 5 Major Challenges for IT by Type of OrganizationInfluential Factors on IT Investment in the Government SectorPrimary Drivers for IT InvestmentPrimary Drivers for IT Investment by Agency SizePrimary Drivers for IT Investment by RegionPrimary Drivers for IT Investment by Type of OrganizationCurrent and Future Use of IT in the Government SectorCurrent Use of ITCurrent and Future Use of ITCurrent Use of IT by Agency SizeCurrent Use of IT by RegionCurrent Use of IT by Type of OrganizationTechnology DeploymentFrequency of Technology Use within the OrganizationEffectiveness of IT in Addressing Top ChallengesTop Challenges—Training IT Staff on Advanced IT ToolsTop Challenges—Supporting Mobile WorkersImpact of Influential Factors on IT in the Government SectorTechnical Note—Understanding Perceptual MapsPerceptual Map—IT and Influential Attributes: Government SectorState of Technology in the Government SectorCommunications Infrastructure—Current and Future UseCommunications Infrastructure—Current UseReasons for Not Using Certain IT SolutionsReasons for Not Using Certain IT Solutions (continued)High Security RisksIT and Cloud Computing in the Government SectorCriteria When Selecting a Cloud ProviderCriteria When Selecting a Cloud Provider by Agency SizeCriteria When Selecting a Cloud Provider by RegionAttitudes toward the Use of Cloud Computing/Hosted CommunicationsSatisfaction with Cloud Computing Use by Agency SizeSatisfaction with Cloud Computing Use by RegionNon Users’ Attitudes toward Cloud ComputingIT Deployment in the CloudCurrent Deployment of IT in the Cloud by Agency SizeCurrent Deployment of IT in the Cloud by RegionCurrent Deployment of IT in the Cloud by Type of OrganizationSocial Media Strategies in the Government SectorUse of Customer-facing Social MediaImplementation of Customer-facing Social MediaCurrent Implementation of Customer-facing Social Media by Agency SizeEffectiveness of Customer-facing Social Media to Increase the Organization's RevenueUse of Social Media for Internal CollaborationImplementation of Strategies for Internal CollaborationImplementation of Strategies for Internal Collaboration by Agency SizeEffectiveness of Enterprise Social Media to Improve ProductivityPotential Benefits of Social Media within the OrganizationPotential Benefits of Social Media within the Organization (continued)Use of Mobile Devices in the Government SectorAgency-issued DevicesAgency-supported Mobile Operating SystemsPersonal Devices Allowed to Connect to the Network (BYOD)BYOD Policy and EnforcementAvailable IT Budgets for IT in the Government SectorThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryProfile Country of Residence and Years in ITIT Decision Making Role and Job TitleCompanies’ and Respondents’ Geographic ReachAgency’s Global Annual RevenueThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerNorth America and Europe PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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