The Future of IT in the Government Sector in North America, Latin America, and Europe

The Future of IT in the Government Sector in North America, Latin America, and Europe

An End-user Perspective

RELEASE DATE
27-Mar-2015
REGION
Global
Research Code: NE9E-01-00-00-00
SKU: IT00750-GL-CR_02039

$2,500.00

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SKU
IT00750-GL-CR_02039

$2,500.00

$1,875.00 save 25 %

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Description

The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating decision making, or improving collaboration. Respondents expect the use of laptops to decrease, along with the use of smartphones and tablets. Telephony remains the most used technology, with almost 75% of respondents indicating that IP phones and smartphones are used on a daily basis. Email is still the most likely tool to be deployed in the cloud, but collaboration applications are catching up.

Table of Contents

Research Objectives

Methodology

Methodology (continued)

Executive Summary

Executive Summary (continued)

Executive Summary (continued)

Major Challenges for IT in the Government Sector

Top 5 Major Challenges for IT by Agency Size

Top 5 Major Challenges for IT by Region

Top 5 Major Challenges for IT by Type of Organization

Primary Drivers for IT Investment

Primary Drivers for IT Investment by Agency Size

Primary Drivers for IT Investment by Region

Primary Drivers for IT Investment by Type of Organization

Current Use of IT

Current and Future Use of IT

Current Use of IT by Agency Size

Current Use of IT by Region

Current Use of IT by Type of Organization

Technology Deployment

Frequency of Technology Use within the Organization

Effectiveness of IT in Addressing Top Challenges

Top Challenges—Training IT Staff on Advanced IT Tools

Top Challenges—Supporting Mobile Workers

Technical Note—Understanding Perceptual Maps

Perceptual Map—IT and Influential Attributes: Government Sector

Communications Infrastructure—Current and Future Use

Communications Infrastructure—Current Use

Reasons for Not Using Certain IT Solutions

Reasons for Not Using Certain IT Solutions (continued)

High Security Risks

Criteria When Selecting a Cloud Provider

Criteria When Selecting a Cloud Provider by Agency Size

Criteria When Selecting a Cloud Provider by Region

Attitudes toward the Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Agency Size

Satisfaction with Cloud Computing Use by Region

Non Users’ Attitudes toward Cloud Computing

IT Deployment in the Cloud

Current Deployment of IT in the Cloud by Agency Size

Current Deployment of IT in the Cloud by Region

Current Deployment of IT in the Cloud by Type of Organization

Use of Customer-facing Social Media

Implementation of Customer-facing Social Media

Current Implementation of Customer-facing Social Media by Agency Size

Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue

Use of Social Media for Internal Collaboration

Implementation of Strategies for Internal Collaboration

Implementation of Strategies for Internal Collaboration by Agency Size

Effectiveness of Enterprise Social Media to Improve Productivity

Potential Benefits of Social Media within the Organization

Potential Benefits of Social Media within the Organization (continued)

Agency-issued Devices

Agency-supported Mobile Operating Systems

Personal Devices Allowed to Connect to the Network (BYOD)

BYOD Policy and Enforcement

Distribution of Worker Types by Industry

Country of Residence and Years in IT

IT Decision Making Role and Job Title

Companies’ and Respondents’ Geographic Reach

Agency’s Global Annual Revenue

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

North America and Europe Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating decision making, or improving collaboration. Respondents expect the use of laptops to decrease, along with the use of smartphones and tablets. Telephony remains the most used technology, with almost 75% of respondents indicating that IP phones and smartphones are used on a daily basis. Email is still the most likely tool to be deployed in the cloud, but collaboration applications are catching up.
More Information
No Index No
Podcast No
Author Alpa Shah
Industries Information Technology
WIP Number NE9E-01-00-00-00
Is Prebook No