The Future of IT in the Manufacturing IndustryUnited States and Europe

An End User Perspective

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The main research objective is to measure the current use and future decision making behaviour toward information technology (IT) within the manufacturing sector. Overall, companies from the manufacturing industry are avid users of many enterprise and communications technologies. They are the top users of consumer and business grade softphones, unified communications, mobile device management, machine-to-machine, and TDM phones out of the 5 key industries surveyed. As far as budget allocation is concerned, the greatest proportion of manufacturing companies’ budgets is allocated to network security and customer care, because cyber-espionage and attracting and retaining customers are their greatest concerns.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyExecutive SummaryExecutive SummaryExecutive Summary (continued)Attitudes toward General Business Applications Opportunities in Manufacturing IndustryOverall Attitudes toward General Business Applications Opportunities—Manufacturing IndustryInfluential Factors on IT Investments in the Manufacturing IndustryImportance of Factors on IT Investments—Manufacturing IndustryEffectiveness at Utilizing IT to Achieve Business Objectives—Manufacturing IndustryCurrent and Future Use of IT in Manufacturing IndustryGrowth Opportunities for IT—Manufacturing IndustryIT, Current and Future Usage—Manufacturing IndustryImpact of Influential Factors on IT in the Manufacturing IndustryOverall Highly Effective Apps—Manufacturing IndustryTechnical Note—Understanding Perceptual MapsPerceptual Map—IT and Influential Attributes: Manufacturing IndustryPerceptual Map—IT and Influential Attributes: Manufacturing Industry (continued)Opportunities with Vendor Relationships in the Manufacturing IndustryCommunications Infrastructure, Current and Future Usage—Manufacturing IndustryIT and Cloud Computing in the Manufacturing IndustryCurrent Percent of Enterprise Communications Solutions Already Moved to the Cloud—Manufacturing IndustryIT Already Moved to the Cloud—Manufacturing IndustryPlans to Move IT to the Cloud—Manufacturing IndustryExpected Percent of Enterprise Communication Solutions Migration to the Cloud—Manufacturing IndustrySocial Media Strategies in the Manufacturing IndustryExternal and Internal Social Media Strategies for Social Media Policy Implementation—Manufacturing IndustryImplementation of Customer-Facing Social Media Strategies—Manufacturing IndustryImplementation of Internal Employee Collaboration Social Media Strategies—Manufacturing IndustryDeployment of Mobile Apps in Manufacturing IndustryDeployment of Mobile Apps—Manufacturing IndustryImpact of 4G Network on Deployment of Additional Mobile Apps—Manufacturing IndustryBest Mobile Software Application Designs—Manufacturing IndustryCurrent and Preferred Strategic Partners for Mobile Solutions—Manufacturing IndustryNetwork Security in the Manufacturing IndustryOutsourcing to Managed Security Service Providers—Manufacturing IndustryImplementation of Network Security Technologies—Manufacturing IndustryPotentially Threatening Technologies—Manufacturing IndustryMobile Devices in the Manufacturing IndustryCompany Issued Devices—Manufacturing IndustryCompany Supported Mobile Operating Systems—Manufacturing IndustryPersonal Devices Allowed to Connect to Company Network (Bring Your Own Device)—Manufacturing IndustryBYOD Policy and Enforcement—Manufacturing IndustryAvailable IT Budgets for IT in the Manufacturing IndustryThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryAttitude Profile—Supporting New Business Needs is Driving Up CostsProfileCompanies’ and Respondents’ Geographic Reach—Manufacturing Industry Country of Residence and Years in IT—Manufacturing IndustryIT Decision Making Role and Job Title—Manufacturing IndustryLegal DisclaimerAppendixPotential Growth Rate Details of IT—Manufacturing IndustryPotential Growth Rate Details of Opportunities with Vendor Relationships—Manufacturing IndustryThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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