The Future of Mobile Devices from a Customer PerspectiveUnited States and Europe

Trends and Opportunities for Mobile Solution Providers


The overall research objective is to measure the current use and future decision-making behavior toward IT technologies, specifically smartphones and tablets for business purposes. Nearly 3 out of 4 organizations issue corporate-owned laptops and smartphones to their workforces, while almost half issue tablets. Almost 60% of organizations allow connection of personal devices to the corporate network; however, only 4 out of 10 IT decision makers report that their companies have a formal bring your own device policy in place. Moreover, Android has taken a surprising lead as the most common mobile operating system supported for organization-owned devices, followed by iOS, Windows Mobile, and BlackBerry.

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Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryInfluential Factors on a Company’s Effectiveness at Utilizing IT to Achieve Business ObjectivesInfluential Factors on a Company’s EffectivenessCurrent and Future Use of Mobile DevicesGrowth Opportunities in the Mobile Devices MarketCurrently Used Mobile Devices by RegionCurrently Used Mobile Devices by IndustryCurrently Used Mobile Devices by Company SizeMobile Devices Planning to Use in the Future by RegionMobile Devices Planning to Use in the Future by IndustryMobile Devices Planning to Use in the Future by Company SizeImpact of Influential Factors on Mobile DevicesOverall Highly Effective Mobile DevicesThe Distribution and Use of Organization-owned Mobile DevicesOrganization-owned Devices by RegionOrganization-owned Devices by IndustryOrganization-owned Devices by Company SizeCompany Supported Mobile Operating Systemsby RegionCompany Supported Mobile Operating Systemsby IndustryCompany Supported Mobile Operating Systemsby Company SizeBring Your Own DevicePersonal Devices Allowed to Connect to Company Network (BYOD) by RegionPersonal Devices Allowed to Connect to Company Network (BYOD) by IndustryPersonal Devices Allowed to Connect to Company Network (BYOD) by Company SizeBYOD Policy and EnforcementFormal BYOD Policy by RegionFormal BYOD Policy by IndustryFormal BYOD Policy by Company SizeBYOD Policy Enforcement Methods by RegionBYOD Policy Enforcement Methods by IndustryBYOD Policy Enforcement Methods by Company SizeAvailable IT Budgets for Mobile DevicesThe Big Picture of IT BudgetsThe Big Picture of IT Budgets (continued)Impact of the Workforce on ITThe Overall Impact of the Workforce on ITThe Overall Impact of the Workforce on IT (continued)Attitude Profile: Supporting New Business Needs is Driving Up CostsProfileCompanies’ and Respondents’ Geographic ReachCountry of Residence and Years in ITIT Decision Making Role and Job TitleIndustries and Healthcare Segments AddressedHealthcare Segments and Sub Segments AddressedIndustries and Government Segments AddressedLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryWhat Makes Us UniqueTEAM MethodologyOur Global Footprint 40+ Offices




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