The Future of Unified Communications in Latin America

The Future of Unified Communications in Latin America

An End-user Perspective

RELEASE DATE
20-Jan-2015
REGION
Latin America
Research Code: NE97-01-00-00-00
SKU: TE00415-LA-CR_02034

$2,450.00

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SKU
TE00415-LA-CR_02034

$2,450.00

$1,837.50 save 25 %

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Description

The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.

Table of Contents

Research Objectives

Methodology

Methodology (continued)

Executive Summary

Executive Summary (continued)

Executive Summary (continued)

Major Challenges for IT

Top 5 Major Challenges for IT by Company Size

Top 5 Major Challenges for IT by Vertical

Top 5 Major Challenges for IT by Vertical (continued)

Primary Drivers for IT Investments

Top 5 Primary Drivers for IT Investments Company Size

Top 5 Primary Drivers for IT Investments by Vertical

Top 5 Primary Drivers for IT Investments by Vertical (continued)

Current Use of IT by Company Size

Current Use of IT by Vertical

Current Use of IT by Vertical (continued)

Enterprise-wide Technology Deployment

Frequency of Technology Use within the Organization

Communications Infrastructure—Current and Future Use

Restraints for Not Using Certain IT Solutions

Restraints for Not Using Certain IT Solutions (continued)

Highest Perceived Security Risks

Criteria When Selecting a Cloud Provider

Top 5 Criteria When Selecting a Cloud Provider by Company Size

Top 5 Criteria When Selecting a Cloud Provider by Vertical

Top 5 Criteria When Selecting a Cloud Provider by Vertical (continued)

Attitudes toward the Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Company Size

Satisfaction with Cloud Computing Use by Vertical

Attitudes toward Cloud Computing by Non Users

IT Deployent in the Cloud

Current Deployment of IT in the Cloud by Company Size

Current Deployment of IT in the Cloud by Vertical

Current Deployment of IT in the Cloud by Vertical (continued)

Use of Customer-facing Social Media by Company Size

Use of Customer-facing Social Media by Vertical

Implementation of Customer-facing Social Media

Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue by Vertical

Use of Social Media for Internal Collaboration by Company Size

Use of Social Media for Internal Collaboration by Vertical

Strategies for Internal Employee Collaboration

Effectiveness of Internal Employee Collaboration to Improve Productivity by Company Size

Effectiveness of Internal Employee Collaboration to Improve Productivity by Vertical

Potential Benefits of Social Media within the Organization

Potential Benefits of Social Media within the Organization (continued)

Top 5 Potential Benefits of Social Media within the Organization by Company Size

Top 5 Potential Benefits of Social Media within the Organization by Vertical

Top 5 Potential Benefits of Social Media within the Organization by Vertical (continued)

Company-issued Devices

Company-supported Mobile Operating Systems

Personal Devices Allowed to Connect to the Company Network (BYOD)

BYOD Policy and Enforcement

Distribution of Worker Types by Industry

Country of Residence and Years in IT

IT Decision Making Role and Job Title

Companies’ and Respondents’ Geographic Reach

Company's Global Annual Revenue

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

North America and Europe Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.
More Information
No Index No
Podcast No
Author Alpa Shah
Industries Telecom
WIP Number NE97-01-00-00-00
Is Prebook No