The Future of Unified Communications in Latin America

An End-user Perspective

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The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary (continued)Attitudes about Enterprise Communications in the Latin American WorkplaceMajor Challenges for IT Top 5 Major Challenges for IT by Company SizeTop 5 Major Challenges for IT by VerticalTop 5 Major Challenges for IT by Vertical (continued)Influential Factors on IT Investments in the Latin American WorkplacePrimary Drivers for IT InvestmentsTop 5 Primary Drivers for IT Investments Company SizeTop 5 Primary Drivers for IT Investments by VerticalTop 5 Primary Drivers for IT Investments by Vertical (continued)Current and Future Use of Communications in the Latin American WorkplaceCurrent Use of IT by Company SizeCurrent Use of IT by VerticalCurrent Use of IT by Vertical (continued)Enterprise-wide Technology DeploymentFrequency of Technology Use within the OrganizationCommunications Infrastructure—Current and Future UseRestraints for Not Using Certain IT SolutionsRestraints for Not Using Certain IT Solutions (continued)Highest Perceived Security RisksIT and Cloud Computing in the Latin American WorkplaceCriteria When Selecting a Cloud ProviderTop 5 Criteria When Selecting a Cloud Provider by Company SizeTop 5 Criteria When Selecting a Cloud Provider by VerticalTop 5 Criteria When Selecting a Cloud Provider by Vertical (continued)Attitudes toward the Use of Cloud Computing/Hosted CommunicationsSatisfaction with Cloud Computing Use by Company SizeSatisfaction with Cloud Computing Use by VerticalAttitudes toward Cloud Computing by Non UsersIT Deployent in the CloudCurrent Deployment of IT in the Cloud by Company SizeCurrent Deployment of IT in the Cloud by VerticalCurrent Deployment of IT in the Cloud by Vertical (continued)Social Media Strategies in the Latin American WorkplaceUse of Customer-facing Social Media by Company SizeUse of Customer-facing Social Media by VerticalImplementation of Customer-facing Social MediaEffectiveness of Customer-facing Social Media to Increase the Organization's Revenue by VerticalUse of Social Media for Internal Collaboration by Company SizeUse of Social Media for Internal Collaboration by VerticalStrategies for Internal Employee CollaborationEffectiveness of Internal Employee Collaboration to Improve Productivity by Company Size Effectiveness of Internal Employee Collaboration to Improve Productivity by VerticalPotential Benefits of Social Media within the OrganizationPotential Benefits of Social Media within the Organization (continued)Top 5 Potential Benefits of Social Media within the Organization by Company SizeTop 5 Potential Benefits of Social Media within the Organization by VerticalTop 5 Potential Benefits of Social Media within the Organization by Vertical (continued)Mobile Devices in the Latin American WorkplaceCompany-issued DevicesCompany-supported Mobile Operating SystemsPersonal Devices Allowed to Connect to the Company Network (BYOD)BYOD Policy and EnforcementAvailable IT Budgets for IT in the Latin American WorkplaceThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryProfileCountry of Residence and Years in ITIT Decision Making Role and Job TitleCompanies’ and Respondents’ Geographic ReachCompany's Global Annual RevenueThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerNorth America and Europe PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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