The Future of Unified Communications in the Workplace in Europe

The Future of Unified Communications in the Workplace in Europe

An End-User Perspective

RELEASE DATE
17-Apr-2015
REGION
Europe
Research Code: MAAE-01-00-00-00
SKU: TE00330-EU-CR_01834
$2,450.00
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SKU
TE00330-EU-CR_01834
$2,450.00
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Description

This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.

Table of Contents

Research Objectives

Methodology

Methodology (continued)

Executive Summary

Executive Summary (continued)

Executive Summary (continued)

Executive Summary (continued)

Executive Summary (continued)

Executive Summary (continued)

Major Challenges Facing IT

Major Challenges for IT by Company Size

Major Challenges for IT by Vertical

Major Challenges for IT by Vertical (continued)

Primary Drivers for IT Investments

Primary Drivers for IT Investments by Company Size

Primary Drivers for IT Investments by Vertical

Primary Drivers for IT Investments by Vertical (continued)

Current and Future Usage of IT in Europe

Current Usage of IT by Company Size

Current Usage of IT by Vertical

Current Usage of IT by Vertical (continued)

Technology Deployment across the Organization

Frequency of Technology Use within the Organization

Effectiveness of IT in Addressing Top Business Challenges

Business Challenges—Dealing with New Regulatory Requirements

Business Challenges—Training IT Staff on Advanced IT Tools

Business Challenges—Making Effective and Timely Investments in IT

Technical Note—Understanding Perceptual Maps

Perceptual Map—IT and Influential Attributes

Communications Infrastructure—Current and Future Usage

Reasons for Not Using Certain IT Solutions

Reasons for Not Using Certain IT Solutions (continued)

Highest Perceived Security Risks

Criteria When Selecting a Cloud Provider

Criteria When Selecting a Cloud Provider by Company Size

Criteria When Selecting a Cloud Provider by Vertical

Criteria When Selecting a Cloud Provider by Vertical (continued)

Attitudes about the Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use by Company Size

Satisfaction with Cloud Computing Use by Vertical

Attitudes about Cloud Computing by Non Users

IT Tools Deployed in the Cloud—Today and Tomorrow

Current Deployment of IT in the Cloud by Company Size

Current Deployment of IT in the Cloud by Vertical

Current Deployment of IT in the Cloud by Vertical (continued)

Use of Customer-Facing Social Media by Company Size

Use of Customer-Facing Social Media by Vertical

Implementation of Customer-Facing Social Media

Current Implementation of Customer-Facing Social Media by Company Size

Current Implementation of Customer-Facing Social Media by Vertical

Current Implementation of Customer-Facing Social Media by Vertical (continued)

Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue

Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by Vertical

Use of Social Media for Internal Collaboration by Company Size

Use of Social Media for Internal Collaboration by Vertical

Implementation of Internal Employee Collaboration Social Media Strategies

Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size

Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical

Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical (continued)

Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size

Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Vertical

Potential Benefits of Social Media Used Within the Organization

Potential Benefits of Social Media Used Within the Organization—Drill Down

Potential Benefits of Social Media Used Within the Organization by Company Size

Potential Benefits of Social Media Used Within the Organization by Vertical

Potential Benefits of Social Media Used Within the Organization by Vertical (continued)

Company-Issued Devices

Company-Supported Mobile Operating Systems

Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)

BYOD Policy and Enforcement

The Big Picture on IT Budgets

Distribution of Worker Types by Industry

Country of Residence and Years in IT

Companies’ and Respondents’ Geographic Reach

Company's Global Annual Revenue

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

North America and Europe Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.
More Information
No Index No
Podcast No
Author Alpa Shah
Industries Telecom
WIP Number MAAE-01-00-00-00
Is Prebook No