The Future of Unified Communications in the Workplace in Europe

An End-User Perspective

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This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary (continued)Executive Summary (continued)Executive Summary (continued)Executive Summary (continued)Attitudes about Information Technology in the European WorkplaceMajor Challenges Facing IT Major Challenges for IT by Company SizeMajor Challenges for IT by VerticalMajor Challenges for IT by Vertical (continued)Influential Factors on IT Investments in the European WorkplacePrimary Drivers for IT InvestmentsPrimary Drivers for IT Investments by Company SizePrimary Drivers for IT Investments by VerticalPrimary Drivers for IT Investments by Vertical (continued)Current and Future Use of Unified Communications in the European WorkplaceCurrent and Future Usage of IT in EuropeCurrent Usage of IT by Company SizeCurrent Usage of IT by VerticalCurrent Usage of IT by Vertical (continued)Technology Deployment across the OrganizationFrequency of Technology Use within the OrganizationEffectiveness of IT in Addressing Top Business ChallengesBusiness Challenges—Dealing with New Regulatory Requirements Business Challenges—Training IT Staff on Advanced IT ToolsBusiness Challenges—Making Effective and Timely Investments in ITImpact of Influential Factors on Unified Communications in the European WorkplaceTechnical Note—Understanding Perceptual MapsPerceptual Map—IT and Influential AttributesCommunications Infrastructure—Current and Future UsageReasons for Not Using Certain IT SolutionsReasons for Not Using Certain IT Solutions (continued)Highest Perceived Security RisksIT and Cloud Computing in the European WorkplaceCriteria When Selecting a Cloud ProviderCriteria When Selecting a Cloud Provider by Company SizeCriteria When Selecting a Cloud Provider by VerticalCriteria When Selecting a Cloud Provider by Vertical (continued)Attitudes about the Use of Cloud Computing/Hosted CommunicationsSatisfaction with Cloud Computing Use by Company SizeSatisfaction with Cloud Computing Use by VerticalAttitudes about Cloud Computing by Non UsersIT Tools Deployed in the Cloud—Today and TomorrowCurrent Deployment of IT in the Cloud by Company SizeCurrent Deployment of IT in the Cloud by VerticalCurrent Deployment of IT in the Cloud by Vertical (continued)Social Media Strategies in the European WorkplaceUse of Customer-Facing Social Media by Company SizeUse of Customer-Facing Social Media by VerticalImplementation of Customer-Facing Social MediaCurrent Implementation of Customer-Facing Social Media by Company SizeCurrent Implementation of Customer-Facing Social Media by VerticalCurrent Implementation of Customer-Facing Social Media by Vertical (continued)Effectiveness of Customer-Facing Social Media to Increase the Organization's RevenueEffectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by VerticalUse of Social Media for Internal Collaboration by Company SizeUse of Social Media for Internal Collaboration by VerticalImplementation of Internal Employee Collaboration Social Media StrategiesInternal Employee Collaboration Social Media Strategies Fully Implemented by Company SizeInternal Employee Collaboration Social Media Strategies Fully Implemented by VerticalInternal Employee Collaboration Social Media Strategies Fully Implemented by Vertical (continued)Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by VerticalPotential Benefits of Social Media Used Within the OrganizationPotential Benefits of Social Media Used Within the Organization—Drill DownPotential Benefits of Social Media Used Within the Organization by Company SizePotential Benefits of Social Media Used Within the Organization by VerticalPotential Benefits of Social Media Used Within the Organization by Vertical (continued)Use of Mobile Devices in the European WorkplaceCompany-Issued DevicesCompany-Supported Mobile Operating SystemsPersonal Devices Allowed to Connect to Company Network (Bring Your Own Device)BYOD Policy and EnforcementAvailable IT Budgets for European CompaniesThe Big Picture on IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryProfileCountry of Residence and Years in ITIT Decision-Making Role and Job TitleCompanies’ and Respondents’ Geographic ReachCompany's Global Annual RevenueThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerNorth America and Europe PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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