The Impact of IT in Government

An End-User Perspective

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The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that raise the cost of IT are the greatest concern of the sector, especially because the goal of reducing enterprise costs is a key factor that most influences IT investment decision making. Currently, web conferencing, cloud computing, and mobile apps have the highest usage rates. M2M communications is expecting the greatest growth rate over the next 3 years, followed by TDM phones, and UCC.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryExecutive Summary (continued)Attitudes toward General Business Applications Opportunities in Government SectorOverall Attitudes toward General Business Applications Opportunities: Government SectorInfluential Factors on IT Investments in the Government SectorImportance of Factors on IT Investments: Government SectorImportance of Factors on IT Investments: Government Sector (continued)Effectiveness at Utilizing IT to Achieve Business Objectives: Government SectorCurrent and Future Use of IT Technologies in the Government SectorGrowth Opportunities for Key IT Technologies: Government SectorIT Technologies, Current Usage: Government SectorIT Technologies, Future Usage in Three Years: Government SectorImpact of Influential Factors on IT Technologies in the Government SectorOverall Highly Effective Mobile Apps: Government SectorTechnical Note: Understanding Perceptual MapsPerceptual Map: IT Technologies and Influential Attributes: Government SectorPerceptual Map: IT Technologies and Influential Attributes: Government Sector (continued)Opportunities with Vendor Relationships in the Government SectorCommunications Infrastructure, Current and Future Usage in Two Years: Government SectorIT Technologies and Cloud Computing in the Government SectorCurrent Percent of Enterprise Communications Solutions Already Moved to the Cloud: Government SectorIT Technologies Already Moved to the Cloud: Government SectorPlans to Move IT Technologies to the Cloud: Government SectorSocial Media Strategies in the Government SectorExternal and Internal Social Media Strategies for Social Media Policy Implementation: Government SectorImplementation of Customer-Facing Social Media Strategies: Government SectorImplementation of Employee Collaboration Social Media Strategies: Government SectorDeployment of Mobile Apps in the Government SectorDeployment of Mobile Apps: Government SectorImpact of 4G Network on Deployment of Additional Mobile Apps: Government SectorBest Mobile Software Application Designs: Government SectorCurrent and Preferred Strategic Partners for Mobile Solutions: Government SectorNetwork Security in the Government SectorOutsourcing to Managed Security Service Providers: Government SectorImplementation of Network Security Technologies: Government SectorPotentially Threatening Technologies: Government SectorMobile Devices in the Government SectorCompany Issued Devices: Government SectorCompany Supported Mobile Operating Systems: Government SectorPersonal Devices Allowed to Connect to Company Network (Bring Your Own Device): Government SectorBYOD Policy and Enforcement: Government SectorAvailable IT Budgets for IT Technologies in the Government SectorThe Big Picture of IT BudgetsImpact of the Workforce on ITThe Overall Impact of the Workforce on ITAttitude Profile: Supporting New Business Needs is Driving Up CostsProfileCompanies’ and Respondents’ Geographic Reach: Government Sector Country of Residence and Years in IT: Government SectorIT Decision Making Role and Job Title: Government SectorIndustries and Government Sectors Addressed Legal DisclaimerAppendixPotential Growth Rate Details of IT Technologies: Government SectorPotential Growth Rate Details of Opportunities with Vendor Relationships: Government SectorThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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