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The unified communication applications market in India grew significantly in 2011 due to the increasing adoption of telephony, video, and contact centers. This study examines the growth drivers and restraints and trends for the market. The UC applications market is segmented into enterprise telephony, videoconferencing, contact center applications, and others, such as mobility, instant messaging (IM) presence, integrated, unified messaging (UM), and e-mail applications. The study also provides a revenue forecast to 2018, along with an analysis of the competitor landscape, including profiles of key vendors.
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