The Indian Unified Communication Applications Market, 2011

Increasing Awareness of Social Collaboration and Virtualisation Drives Growth


The unified communication applications market in India grew significantly in 2011 due to the increasing adoption of telephony, video, and contact centers. This study examines the growth drivers and restraints and trends for the market. The UC applications market is segmented into enterprise telephony, videoconferencing, contact center applications, and others, such as mobility, instant messaging (IM) presence, integrated, unified messaging (UM), and e-mail applications. The study also provides a revenue forecast to 2018, along with an analysis of the competitor landscape, including profiles of key vendors.

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The unified communication applications market in India grew significantly in 2011 due to the increasing adoption of telephony, video, and contact centers. This study examines the growth drivers and restraints and trends for the market. The UC applications market is segmented into enterprise telephony, videoconferencing, contact center applications, and others, such as mobility, instant messaging (IM) presence, integrated, unified messaging (UM), and e-mail applications. The study also provides a revenue forecast to 2018, along with an analysis of the competitor landscape, including profiles of key vendors.

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Table of Contents

Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary—Market Engineering MeasurementsExecutive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—Definitions and ScopeMarket Overview—Definitions and Scope (continued)Market Overview—Definitions and Scope (continued)Market Overview—Key Questions This Study Will AnswerMarket Overview—Segmentation Market HighlightsExternal Challenges: Drivers and Restraints—Total UC Applications MarketDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Drivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Forecasts and Trends—Total UC Applications MarketMarket Engineering MeasurementsForecast AssumptionsForecast Assumptions (continued)Total UC Applications Market—Revenue ForecastRevenue Forecast DiscussionRevenue Forecast Discussion (continued)Demand Analysis—Total UC Applications MarketDemand Analysis by VerticalDemand Analysis by HorizontalMarket Share and Competitive Analysis— Total UC Applications MarketCompetitive Analysis—Market ShareMarket Share EvolutionMarket Share AnalysisCompetitive EnvironmentKey Competitors Key Competitors (continued) Key Competitors (continued) Key Competitors (continued) Key Competitors (continued)Key Competitors (continued) Competitor Growth AnalysisCompetitive Factors and AssessmentEnterprise Telephony (Traditional and IP) Segment BreakdownEnterprise Telephony Segment BreakdownEnterprise Telephony Segment Breakdown (continued)Enterprise Telephony Segment—Market Engineering MeasurementsEnterprise Telephony Segment—Market Engineering Measurements (continued)Enterprise Telephony Segment—Revenue ForecastEnterprise Telephony Sub-Segment—Revenue ForecastEnterprise Telephony Segment—Revenue Forecast DiscussionTraditional Telephony Sub-segment—Market ShareTraditional Telephony Sub-segment—Market Share EvolutionTraditional Telephony Sub-segment—Market Share AnalysisIP Telephony Sub-segment—Market ShareIP Telephony Sub-segment—Market Share EvolutionIP Telephony Sub-segment—Market Share AnalysisVideoconferencing Segment BreakdownVideoconferencing Segment Breakdown Videoconferencing Segment—Market Engineering MeasurementsVideoconferencing Segment—Revenue ForecastVideoconferencing Segment—Revenue Forecast DiscussionVideoconferencing Segment—Revenue Forecast Discussion (continued)Videoconferencing Segment—Market ShareVideoconferencing Segment—Market Share EvolutionVideoconferencing Segment—Market Share AnalysisVideoconferencing Segment—Market Share Analysis (continued)Contact Center Segment BreakdownContact Center Segment Breakdown Contact Center Segment Breakdown (continued)Contact Center Segment—Market Engineering MeasurementsContact Center Segment—Revenue ForecastContact Center Sub-segment—Revenue ForecastContact Center Segment—Revenue Forecast DiscussionContact Center Segment—Market ShareContact Center Segment—Market Share EvolutionContact Center Segment—Market Share AnalysisContact Center Segment—Market Share Analysis (continued)Other UC Applications Segment BreakdownOther UC Applications Segment BreakdownOther UC Applications Segment—Market Engineering MeasurementsOther UC Applications Segment—Market Engineering Measurements (continued)Other UC Applications Segment—Revenue ForecastOther UC Application Sub-Segment—Revenue ForecastOther UC Applications Segment—Revenue Forecast DiscussionOther UC Applications Segment—Market ShareOther UC Applications Segment—Market Share (continued)Other UC Applications Segment—Market Share EvolutionOther UC Applications Segment—Market Share AnalysisThe Last WordThe Last Word—Three Big PredictionsLegal DisclaimerAppendixMarket Engineering MethodologyAdditional Sources of Information on UC Applications MarketPartial List of Companies InterviewedLearn More—Next Steps




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