The Potential for Internet of Things (IoT) in Customer Service

Positive Customer Experience with IoT Depends on Successful Service and Support


Recent Frost & Sullivan research identifies the Internet of Things (IoT) as one of the most important Mega Trends for today’s organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies which could indicate problems that require immediate attention. Users reach into data repositories to uncover causes and obtain insights and opportunities, track trends, predict, respond to likely outcomes, and test “what if” scenarios. IoT continues to expand as businesses see more relevant use cases. That growth poses opportunities, but also challenges, for customer service organizations; how well they respond will help determine the ultimate success of IoT.
USD 1,500

* Required Fields

USD 1,500

PAY BY INVOICE

Be the first to review this product

Table of Contents

The Potential for Internet of Things (IoT) in Customer ServiceAnalysis of IoT in Customer ServiceMarket Insight




Related Research

Release Date : 20-Jul-17

Region : North America

Release Date : 28-Jun-17

Region : North America

Release Date : 26-Jun-17

Region : North America

Release Date : 21-Jun-17

Region : North America

Release Date : 15-Dec-16

Region : North America

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.