The Potential for Internet of Things (IoT) in Customer Service

The Potential for Internet of Things (IoT) in Customer Service

Positive Customer Experience with IoT Depends on Successful Service and Support

RELEASE DATE
09-Apr-2015
REGION
North America
Deliverable Type
Market Research
Research Code: 9857-00-5B-00-00
SKU: IT00165-NA-MR_01159
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SKU
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$1,500.00

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Description

Recent Frost & Sullivan research identifies the Internet of Things (IoT) as one of the most important Mega Trends for today’s organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies which could indicate problems that require immediate attention. Users reach into data repositories to uncover causes and obtain insights and opportunities, track trends, predict, respond to likely outcomes, and test “what if” scenarios. IoT continues to expand as businesses see more relevant use cases. That growth poses opportunities, but also challenges, for customer service organizations; how well they respond will help determine the ultimate success of IoT.

Table of Contents

Recent Frost & Sullivan research identifies the Internet of Things (IoT) as one of the most important Mega Trends for todays organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies which could indicate problems that require immediate attention. Users reach into data repositories to uncover causes and obtain insights and opportunities, track trends, predict, respond to likely outcomes, and test what if scenarios. IoT continues to expand as businesses see more relevant use cases. That growth poses opportunities, but also challenges, for customer service organizations; how well they respond will help determine the ultimate success of IoT.
More Information
Deliverable Type Market Research
No Index No
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-5B-00-00
Is Prebook No