The Rise of Cloud-based Omni-Channel Customer Contact

The Rise of Cloud-based Omni-Channel Customer Contact

Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

RELEASE DATE
03-Dec-2013
REGION
North America
Research Code: 9857-00-42-00-00
SKU: IT00148-NA-MR_01142

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT00148-NA-MR_01142

$1,500.00

$1,125.00 save 25 %

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Description

Today’s customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. “Omni-channel” strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.

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Related Research
Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.
More Information
No Index Yes
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-42-00-00
Is Prebook No