The Rise of Cloud-based Omni-Channel Customer Contact

The Rise of Cloud-based Omni-Channel Customer Contact

Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

RELEASE DATE
03-Dec-2013
REGION
North America
Deliverable Type
Market Research
Research Code: 9857-00-42-00-00
SKU: IT00148-NA-MR_01142
AvailableYesPDF Download

$1,500.00

Special Price $1,125.00 save 25 %

In stock
SKU
IT00148-NA-MR_01142

$1,500.00

$1,125.00save 25 %

DownloadLink
ENQUIRE NOW

Description

Today’s customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. “Omni-channel” strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.

Table of Contents

Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.
More Information
Deliverable Type Market Research
No Index Yes
Podcast No
Author Brendan Read
Industries Information Technology
WIP Number 9857-00-42-00-00
Is Prebook No