The Rise of Cloud-based Omni-Channel Customer Contact

Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

USD 1,500.00

* Required Fields

USD 1,500.00


Be the first to review this product

Today’s customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. “Omni-channel” strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele.

Table of Contents

The Rise of Cloud-based Omni-Channel Customer ContactHosted Multichannel ACDsOverview

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.