Third-Party Logistics Customer Satisfaction: A Competitive Benchmarking Study - ASEAN 4

This research service, based on a 'Voice of the Customer' study done by Frost & Sullivan to identify the leading contract 3PLSP (Third-party logistics service providers) in five major industrial sectors which based on logistics end user ratings, opinions and perceptions in ASEAN 4 countries - Indonesia, Malaysia, Singapore, and Thailand. It also provides insight on end-user key focus areas, initiatives, challenges, opportunities and concerns with respect to logistics management. The research provides a comprehensive benchmarking on customer satisfaction in five major industrial sectors - Automotive, IT-Electronics, Pharmaceutical, FMCG and Retail for 3PLSP based on 20 parameters which grouped by 5 performance categories.