Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Cultural and Business Shifts Creating Enormous Opportunities and Equally Formidable Challenges, Social Media Storms to Forefront as New Channels Seek to Improve Customer Experience
save 25 %
* Required Fields
Pay by invoice
The world of customer care is changing faster than most companies can keep up with, and that is both a challenge and an opportunity. Customers today expect companies to know a lot about them—their preferences, needs, past behaviors, priorities, and expectations. But they also expect companies to act on that information to significantly improve the overall customer experience and to address discrete problems quickly and effectively. This paper outlines the cultural and business shift that is driving these changes in customer care, highlight specific use cases for improving the experience through social media, evaluate a number of vendors in the space, and offer best-practices recommendations for success.
Analysis of the Global Academic Devices Market, Forecast to 2022
Global Electronic Funds Transfer at Point of Sale Terminals Market, Forecast to 2022
Global Automated Teller Machines Market, 2016
Retail Convergence: Augmenting Physical Retail and Introducing the Human Factor and In-store Experience into Online Retail
The Rise of the New Consumer
Ensuring an Excellent Omnichannel Retail Experience
Emerging Mobile E-commerce Technologies
Brazil Omnichannel Strategies, Forecast to 2021
Blockchains - Beyond Bitcoin Analysis
Global Smart Card Market, 2015
wireless charging market
video analytics market
fleet management market
residential energy storage market
commercial lighting market
industrial robotics market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.