Trends in U.S. Small Business Telecom Services Markets

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The U.S. small business telecom services market continues to face strong competitive pressures from new market entrants including competitive operators, cable companies, and other providers such as wireless Internet service providers (WISPs). In addition, the regional Bell operating companies are significantly strengthening their market positioning through provision of voice, data, and wireless bundles to their small business customers. This report examines in detail the various trends affecting small businesses telecom services markets. The study highlights end user trends and analyzes small business marketing strategies of telecom carriers, cable operators, ISPs, and other providers such as network security services providers.

Table of Contents

Trends in U.S. Small Business Telecom Services Markets, Small Business Telecom Services TrendsResearch OverviewExecutive SummaryResearch ScopeSmall Business Sector Overview & AnalysisState of the Small BusinessBusiness Challenges Faced by Small FirmsSmall Business Technology Spending DriversSmall Business Telecom Services Demand AnalysisTelecom Services Penetration & Spending Small Business Buyer BehaviorSmall Buisness Telecom Services Competitive StructureCompetitive StructureCompetitive AnalysisConclusionsConclusions and Strategic RecommendationsFrost & Sullivan AwardsProduct Differentiation Innovation AwardProduct Line Strategy AwardBusiness Development Strategy Award




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