U.S. Audio Conferencing End-User Survey

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The purpose of this study was to provide a deeper insight into end user trends on audio conferencing usage and aid industry participants in capitalizing on the market potential through informed decision making.      The key objectives of this study are to provide an insight into the: •Usage and frequency of audioconferencing in enterprises •Importance of audioconferencing in enterprises •Key benefits and barriers to using audioconferencing in enterprises •Characteristics and trends of future decision makers

Table of Contents

U.S. Audio Conferencing End-User Survey, IntroductionKey InsightsOverview of Audio ConferencingFuture Direction of ConferencingIntroduction and MethodologyIntroductionMethodologyRespondent ProfilesParticipants Vs Decision-MakersRespondent Profile by Role or Position in CompanyRespondent Profile by Industry RepresentedRespondent Profile by Company SizeRespondent Profile by Number of Company SitesRespondent Profile by Company LocationsRespondent Profile by Conferencing Technologies UsedU.S. Audio Conferencing End-User Survey, Audio Conferencing Market AnalysisDecision-MakersNumber of Employees Using Audio Conferencing ServicesFrequency of Audio Conferencing Events Within The CompanyType of Network Used For Audio ConferencingCompany's Audio Conferencing BridgeAudio Conferencing Importance CharecteristicsPerceived Best Audio Conferencing Service ProviderProportion of Internal and External Audio ConferencesParticipantsFrequency of Audio ConferencingProportion of Internal and External Audio ConferencingAudio Conferencing Importance Ratings by ActivityKey Benefits of Audio ConferencingKey Barriers to Audio ConferencingUse of Audio Conferencing Service ProvidersPerceived Audio Conferencing Service ProviderGrowth Potential: Competitiveness Vs Market ShareU.S. Audio Conferencing End-User Survey, ConclusionFuture Developments: Decision-MakersFuture Investment PrioritiesDistribution of Estimated Budget for 2005Plans for Next Year's BudgetPercentage of Capital Expenditure Allocated to Conferencing Technologies in The FutureROI Measurement Efforts for Conferencing and Collaboration TechnologiesFuture Purchase Plans for Next 1 to 2 YearsSummaryRecommendations For Market Participants

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