U.S. Body Shop Survey on the Collision Parts Aftermarket

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Table of Contents

U.S. Body Shop Survey on the Collision Parts Aftermarket, Executive SummaryIntroductionIntroductionOverview of the Collision Parts MarketOverview of the Collision Parts MarketSummary of Major FindingsBody Shops' Parts PreferencesInsurance Companies' RoleVehicle Owners' RoleMarketing AnalysisU.S. Body Shop Survey on the Collision Parts Aftermarket, Introduction to the StudyMethodologyMethodologyStatistical NotesStatistical NotesGlossaryList of DefinitionsList of AcronymsU.S. Body Shop Survey on the Collision Parts Aftermarket, Profile of Body ShopsCharacteristics of Body ShopsStatus and SizeTypes of Repairs PerformedLabor RatesInsurance WorkAttitudes Toward Insurance CompaniesAttitudes Toward Insurance CompaniesAttitudes Toward ProfitabilityAttitudes Toward ProfitabilityU.S. Body Shop Survey on the Collision Parts Aftermarket, Body Shop Attitudes Toward Parts MakersWho Provides Best Value?Who Provides Best Value?Aftermarket Brand Recognition and ValueBumper CoversLight FixturesSheet MetalU.S. Body Shop Survey on the Collision Parts Aftermarket, Body Shop Attitudes Toward SuppliersValue of ServicesValue of ServicesStrengths of SuppliersStrengths of SuppliersEvaluations of Automakers as Part SuppliersEvaluations of Automakers as Part SuppliersSourcesSourcesU.S. Body Shop Survey on the Collision Parts Aftermarket, Body Shop Attitudes Toward DistributorsName RecognitionName RecognitionDistributor PreferenceAftermarket DistributorsSalvage YardsNew Car DealersDelivery TimeDelivery TimeU.S. Body Shop Survey on the Collision Parts Aftermarket, Original Equipment Versus Aftermarket PartsLabor TimeLabor TimeWillingness to Pay Premium PricesWillingness to Pay Premium PricesU.S. Body Shop Survey on the Collision Parts Aftermarket, Geographic ComparisonsGeographic ComparisonsGeographic ComparisonsSunbelt Body Shops Compared to Snowbelt Body ShopsSunbelt Body Shops Compared to Snowbelt Body ShopsDifferencesNo Statistically Significant DifferencesRegional Cross-TabulationsRegional Cross-TabulationsConclusionsConclusionsU.S. Body Shop Survey on the Collision Parts Aftermarket, Database of Key Industry ParticipantsMarket ParticipantsMarket ParticipantsDistributorsDistributorsIndustry Organizations and PublicationsIndustry Organizations and PublicationsU.S. Body Shop Survey on the Collision Parts Aftermarket, AppendixQuestionnaireQuestionnaire




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