U.S. Converged Conferencing End-User Survey

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     The purpose of this study was to provide a deeper insight into end user trends on converged conferencing usage and aid industry participants in capitalizing on the market potential through informed decision making.

The key objectives of this study are to provide an insight into the:

•Usage and frequency of converged conferencing in enterprises
•Use of instant messaging in enterprises
•Importance of converged conferencing in enterprises
•Key benefits and barriers to using converged conferencing in enterprises
•Characteristics and trends of future decision makers

Table of Contents

U.S. Converged Conferencing End-User Survey, IntroductionKey InsightsOverview of Instant Messaging and Converged ConferencingFuture Direction of ConferencingIntroduction and MethodologyIntroductionMethodologyRespondent ProfileParticipants Vs Decision-MakersRespondent Profile by Role or Position in CompanyRespondent Profile by Industry RepresentedRespondent Profile by Company SizeRespondent Profile by Number of Company SitesRespondent Profile by Company LocationsRespondent Profile by Conferencing Technologies Used U.S. Converged Conferencing End-User Survey, Converged Conferencing Market AnalysisDecision-MakersUse of Various Instant Messaging ToolsFrequency of Any Conference Launched by Instant Messaging ToolsUse of Converged Conferencing Key Benefits of Converged ConferencingKey Barriers to Converged ConferencingParticipantsUse of Various Instant Messaging ToolsFrequency of Any Conference Launched by Instant Messaging ToolsUse of Converged Conferencing Key Benefits of Converged ConferencingKey Barriers to Converged ConferencingImportance of Applications for Internal and External Communications U.S. Converged Conferencing End-User Survey, ConclusionFuture Developments: Decision-MakersFuture Investment PrioritiesDistribution of Estimated Budget for 2005Plans for Next Year's BudgetPercentage of Capital Expenditure Allocated to Conferencing Technologies in The FutureROI Measurement Efforts for Conferencing and Collaboration TechnologiesFuture Purchase Plans for Next 1 to 2 YearsSummaryRecommendations For Market Participants




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