U.S. CRM and Billing Software Markets in Communications and Utilities

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This Frost & Sullivan study presents landmark research into the adoption patterns, market breadth and opportunities for CRM and Billing Software in Communications and Utilities. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor categories. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.

Table of Contents

U.S. CRM and Billing Software Markets in Communications and Utilities, U.S. CRM and Billing Software Markets in Communications and UtilitiesIntroduction and Executive SummaryIntroductionMarket DefinitionsExecutive SummaryIndustry TrendsCommunicationsUtilities2004 MarketVendor Peer GroupsCommunications CRM Software Market Share by VendorCommunications Billing Software Market Share by VendorUtilities CRM and Billing Software Market Share by VendorMarket I - U.S. Communications CRM Software MarketMarket DriversMarket RestraintsMarket ForecastsMarket II - U.S. Communications Billing Software MarketMarket DriversMarket RestraintsMarket ForecastsMarket III - U.S. Utilities CRM and Billing Software MarketMarket DriversMarket RestraintsMarket ForecastsVendor ProfilesCRM Suite VendorsBilling VendorsAnalytics VendorsNiche VendorsStrategic RecommendationsStrategic Recommendations for Vendors2005 Frost & Sullivan AwardsMarket Leadership AwardCompetitive Strategy Leadership AwardProduct Line Strategy Leadership Award




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