U.S. Customer E-Mail Management Software System Markets

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Table of Contents

U.S. Customer E-Mail Management Software System Markets, Executive SummaryIntroduction to E-mail Management SoftwareIntroduction to E-mail Management SoftwareSummary of Major FindingsMarket Growth - Opportunities and Total ForecastCompetitive AnalysisConclusionsU.S. Customer E-Mail Management Software System Markets, Industry Challenges and Research MethodologyIdentification of Challenges and Opportunities Facing the E-mail Server Software MarketIdentification of Challenges and Opportunities Facing the E-mail Server Software MarketThe Swelling Volume of E-mail Being Sent Generates Increasing Demand for E-mail Management SoftwareMarket Dynamics Dictate the Need for Partnerships - Forcing Competitors to Scramble for the Relatively Few Premium PartnersSmall Vendor Size Threatens to Stifle Growth in the Developing MarketPossible Entry by Large Call Center and SFA Software Vendors Threatens to Overwhelm Smaller CompetitorsSoaring Support Staff Costs Drive Exponential Market GrowthIntegration Issues Pose Significant Development Challenges to VendorsYear 2000 Issues Deplete IT Resources Available for Purchasing E-mail Management SystemsLack of Product Awareness by the Customer Base Fetters Initial Sales Opportunities In-House Developed Solutions Limit Market PotentialPenetration of E-mail Systems into New Regions Offers Sustained Market OpportunityTime Frame Analysis of Industry ChallengesTime Frame Analysis of Industry ChallengesMarket Engineering Forecasting MethodologyMarket Engineering Forecasting MethodologyMarket Engineering Research Process CompletedMeasurements and Challenges Analyzed over TimeIdentification of Market Drivers and RestraintsExpert-Opinion Integration with Analyst TeamForecasts CalculatedDelphi Technique Integration When NeededQuality Control Within Research DepartmentMarket Engineering Measurement Analysis of the E-Mail Management Software IndustryPresentation of Strategic Significance of Measurements Presentation of Strategic Significance of Measurements Market AgeReplacement RateCustomer DemographicsCompetitorsPrice RangePrice SensitivityDegree of CompetitivenessDegree of Technical ChangePrice-Performance RatioRevenuesPotential RevenuesBase Year Market Growth RateForecast Period Market Growth RateUnitsSaturationInstalled BaseAverage PriceMarket ConcentrationMarket Engineering Research for the E-Mail Management Software Market 1996-2005Total Market AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1996-2005)Pricing Strategy and Trend AnalysisCompetitive StructureU.S. Customer E-Mail Management Software System Markets, Market Engineering Strategic Recommendations and AwardsIntroductionIntroductionSales & Marketing DepartmentResearch and Development DepartmentBusiness Development Department & Corporate ManagementFrost & Sullivan's Market Engineering Industry AwardsFrost & Sullivan's Market Engineering Industry AwardsPurpose of the Frost & Sullivan Market Engineering AwardsThe 1998 Market Engineering Leadership AwardThe 1998 Market Engineering Competitive Strategy AwardThe 1998 Market Engineering Product Innovation AwardU.S. Customer E-Mail Management Software System Markets, Database of Key Industry ParticipantsMarket ParticipantsMarket ParticipantsRelated CompaniesSales Force Automation Software VendorsCall Center Management Vendors

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