U.S. Enterprise Telephony Equipment Service Markets

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This study discusses the U.S. market for enterprise telephony equipment services including private branch exchange system (PBX), key telephony system (KTS), Internet protocol private branch exchange system (IP PBX) and terminal (analog, digital and IP phones) installation, professionals services, contractual maintenance, time and material (T&M) charges and moves, adds and changes (MACs) charges. It provides and overview of industry challenges, market drivers and restraints, and market and technology trends. It offers an in-depth competitive analysis and revenue forecasts. Finally, it provides some strategic recommendations to market participants.

Table of Contents

U.S. Enterprise Telephony Equipment Service Markets, Executive SummaryExecutive SummaryExecutive SummaryScope and Research MethodologyDefinitionsU.S. Enterprise Telephony Equipment Service Markets, Market Definitions and OverviewMarket OverviewState of the MarketMajor Market & Technology TrendsMajor Findings by Type of ServicesU.S. Enterprise Telephony Equipment Service Markets, Market ForecastsMarket AnalysisMarket Engineering MetricsIndustry ChallengesMarket DriversMarket RestraintsRevenue ForecastsTotal Service MarketInstallation and Professional ServicesContractual Maintenance and Managed CPE ServicesT&M and MACs ServicesU.S. Enterprise Telephony Equipment Service Markets, Competitive AnalysisCompetitive AnalysisCompetitive StructureMarket Share AnalysisCompetitive TrendsCompetitor Profiles3ComAlcatel-LucentAT&TAvayaBlack BoxCenturyTelCiscoInter-TelMitelNEC Unified SolutionsNortel NetworksShared TechnologiesSiemensSystem IntegratorsToshibaVerizon BusinessU.S. Enterprise Telephony Equipment Service Markets, Strategic RecommendationsStrategic ConsiderationsVendors and Service Providers Need to Differentiate Between SMB and Large-Enterprises Service OfferingParticipants that Successfully Identify the Needs of Vertical Markets Make a DifferenceMulti-vendor IP Telephony Management is Becoming KeyOther Important ConsiderationsStrategic InsightUnified Communications

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