U.S. Enterprise Telephony Equipment Services Markets

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The study discusses the U. S. telephony equipment (CPE) services markets. Telephony CPEs include enterprise telephone systems such as private branch exchanges (PBX), key telephone systems (KTS) and Internet Protocol (IP) private branch exchanges (IP PBX), and telephone terminals. Services discussed in this study include installation, contractual maintenance, services offered on a time-and-materials (T&M) basis including MACs, and professional services. The study discusses industry challenges, drivers, restraints and trends. It offer a competitive analysis and demand, pricing and revenue forecasts. Finally, it provides some strategic considerations and recommendations to industry participants.

Table of Contents

U.S. Enterprise Telephony Equipment Services Markets, U.S. Enterprise Telephony Equipment Services MarketsMarket OverviewExecutive SummaryScope of the Study and Definition of TermsMarket Overview and Summary of FindingsIndustry ChallengesMarket and Technology TrendsMarket DriversMarket RestraintsMarket Engineering MetricsFuture OutlookDemand AnalysisPricing Models and TrendsTotal Market Revenue ForecastInstallation Services Revenue ForecastContactual Maintenance Services Revenue ForecastT&M and MAC Services Revenue ForecastProfessional Services Revenue ForecastCompetitive AnalysisCompetitor ProfilesCompetitive Landscape AnalysisStrategic ConsiderationsFrost & Sullivan AwardsTotal Market Leadership AwardCompetitive Strategy Leadership AwardCustomer Service Leadership AwardReseller Market Leadership Award

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