U.S. Government Vertical Communication Service and Solution Markets

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This Frost & Sullivan study aims to assist market participants in leveraging the market potential by presenting an in-depth analysis of opportunity areas in the market. The study includes an analysis of key market challenges, drivers, restraints and trends that are impacting the government vertical spending on communication services and solutions. The study includes a discussion of current and future technology adoption trends in this vertical market based on results analyzed from an end-user survey conducted by Frost & Sullivan.

Table of Contents

U.S. Government Vertical Communication Service and Solution Markets, Introduction Executive SummaryExecutive SummaryStudy Scope and Research MethodologyOverview of Vertical Market IT/Telecom ExpendituresFederal Government MarketState and Local Government MarketU.S. Government Vertical Communication Service and Solution Markets, Market Overview and Trend AnalysisMarket OverviewMarket ChallengesMarket DriversMarket RestraintsAn Overview of Emerging Market TrendsGrowth in TeleworkersWireless Services in TransportationPublic Safety Initiative – Reverse 911Municipal WiFi for Video Surveillance Disaster Recovery – Collaborative InitiativesRegional Call Centers – Consortium BuyingU.S. Government Vertical Communication Service and Solution Markets, End-User Research - Market Challenges/Business Priorities/Purchase Decision CriteriaDemographic Profile of Survey SampleEmployee Size of OrganizationGovernment Entity Job Title/PositionFunctional Area/DepartmentTechnology Purchase – Influencers and Decisions MakersRole in Organization’s Purchase of Telecom/IT Equipment and Applications & ServicesTelecom/IT solutions Purchase – InfluencersTelecom/IT Solutions Purchase – Decision MakersTechnology Adoption PatternChallenges Perceived by Buyers -Market ChallengesChallenges Faced by Government Agencies in Adopting New IT/Telecom TechnologiesChallenges Faced by Government Agencies in Managing Existing IT/Telecom Technologies Government Vertical Market - Business Priorities What are the market needs?U.S. Government Vertical Communication Service and Solution Markets, End-User Research - Communication Service and Solution Adoption TrendsTechnology Usage/Adoption TrendsVoice Services/SystemsData Services/SystemsInternet ServicesBusiness Process Applications/ServicesOther ApplicationsManaged or Hosted Applications and ServicesWhat Percentage of Respondents use Managed or Hosted Applications and Services?Top Reasons for Organization’s Decision to Utilize Managed or Hosted Applications and ServicesDecision Criteria for Choosing a VendorExpected Change in Organization’s Usage of Managed Services over the Next One to Two YearsAre the Organization’s Managed Services Entirely Managed in-house or Fully Outsourced or Managed partly in-house and partly Outsourced?Disaster Recovery Plan -Implementation TrendsWhat is the Availability of a Formal Business Continuity and Disaster Recovery Plan at Government Organizations?What are the Steps Undertaken as Part of Business Continuity and Disaster Recovery Planning?How Often do Government Organizations Undertake Testing of Business Continuity and Disaster Recovery Plans?Mobile Workforce – Technology Usage TrendsWhat Percent of Government Workforce is Mobile or Consists of Remote Workers?What Transport Technologies are Used to Connect Mobile/Remote Workforce at Multiple Locations?U.S. Government Vertical Communication Service and Solution Markets, Buyer Behavior and Market Perception about VendorsMarket Perception about VendorsImportance of Statements - Choice of Vendor Satisfaction with Vendor / Provider Reasons for Continuing with Current Vendor / Provider Likelihood of Changing Present Vendor / Provider in Next One-Two Years Reasons for Changing the Current Vendor / Provider U.S. Government Vertical Communication Service and Solution Markets, Market OutlookMarket OutlookEnd User Analysis - Technology Spending TrendsMarket Outlook




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